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For Companies At a Glance
- Tasks: Transform customer experience with innovative cloud communication solutions and tackle complex technical challenges.
- Company: Join Amazon Web Services, a leader in cloud technology and innovation.
- Benefits: Enjoy flexible work-life balance, mentorship, and career growth opportunities.
- Why this job: Be at the forefront of revolutionising customer engagement technologies and make a real impact.
- Qualifications: Experience in software development, cloud computing, and customer service is essential.
- Other info: Diverse experiences are valued; apply even if you don't meet all qualifications.
The predicted salary is between 48000 - 72000 £ per year.
Transform customer experience through state of the art cloud communication solutions and help enterprises revolutionize how they connect with their customers! We're seeking a passionate technical expert who will drive innovative contact center transformations using AWS Connect, bridging complex technical challenges with strategic customer solutions. You'll be at the forefront of reimagining customer engagement technologies, working directly with enterprise teams to design sophisticated, scalable communication architectures that solve real-world business challenges. Your expertise will help organizations unlock new possibilities in customer interaction, leveraging AWS's most advanced cloud communication platforms.
Key job responsibilities
- Architect Innovative Solutions: Design advanced, AWS-optimized communication architectures for enterprise customers
- Technical Leadership: Provide expert guidance to GTM teams and unblock critical customer business challenges
- Customer Advocacy: Represent customer perspectives, curating feature requests and technical feedback
- Knowledge Sharing: Create enablement materials and thought leadership content across technical forums
- Community Development: Support and guide an internal network of technical subject matter experts
A day in the life
Your day will blend deep technical problem-solving with strategic customer engagement. You'll collaborate with cross-functional teams, dive into complex architectural designs, and translate technical capabilities into business value. Expect to move seamlessly between technical deep-dives with engineering teams and high-level strategic discussions with executive leadership.
About the team
Our Amazon Connect Specialist Team comprises domain experts passionate about transforming customer experience technologies. We're a collaborative group dedicated to pushing the boundaries of what's possible in cloud-based communication solutions. Our team thrives on innovation, customer-centricity, and solving complex technological challenges.
About AWS
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
BASIC QUALIFICATIONS
- Experience in specific technology domain areas like software development, cloud computing, systems engineering, infrastructure, security, networking, data and analytics
- Experience in design, implementation, or consulting in applications and infrastructures
- Experience in IT development or implementation/consulting in the software or Internet industries
- Experience in the customer service/contact center industry
PREFERRED QUALIFICATIONS
- Experience working with end user or developer communities
- Experience communicating complex ideas to technical and non-technical audiences
- Advanced infrastructure and networking architecture experience
- Deep understanding of enterprise communication technologies
Senior Worldwide Specialist Solutions Architect, Amazon Connect in London employer: AWS EMEA SARL (UK Branch)
Contact Detail:
AWS EMEA SARL (UK Branch) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Worldwide Specialist Solutions Architect, Amazon Connect in London
✨Tip Number 1
Network like a pro! Reach out to current employees at AWS or in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for those interviews by diving deep into AWS Connect and its features. Be ready to discuss how you can architect innovative solutions and tackle customer challenges. Show us your passion for transforming customer experiences!
✨Tip Number 3
Don’t just focus on technical skills; highlight your ability to communicate complex ideas clearly. Practice explaining your past projects in a way that even non-tech folks can understand. This will show us you can bridge the gap between tech and business!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the AWS team. Let’s revolutionise customer engagement together!
We think you need these skills to ace Senior Worldwide Specialist Solutions Architect, Amazon Connect in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for transforming customer experiences shine through! We want to see how your passion aligns with our mission at StudySmarter and how you can contribute to innovative solutions.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in cloud communication solutions and AWS technologies. We love seeing candidates who take the time to connect their skills with what we do here at StudySmarter!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to articulate your technical expertise and how it can help solve real-world business challenges without getting too bogged down in jargon.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at AWS EMEA SARL (UK Branch)
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of AWS services, especially Amazon Connect. Be ready to discuss how you've used these technologies in past projects and how they can solve real-world business challenges.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex technical problems you've solved in previous roles. Highlight your ability to bridge technical challenges with strategic solutions, as this is key for the role.
✨Understand Customer Perspectives
Familiarise yourself with customer engagement technologies and be prepared to discuss how you would advocate for customer needs. Think about how you can curate feature requests and provide valuable feedback.
✨Engage with Cross-Functional Teams
Be ready to talk about your experience collaborating with different teams. Emphasise your ability to move between technical discussions and high-level strategy, showcasing your versatility in communication.
