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- Tasks: Drive customer success by maximising cloud-based desktop solutions for Fortune 500 companies.
- Company: Join AWS, the leading cloud platform known for innovation and growth.
- Benefits: Enjoy flexible work-life balance, mentorship, and career advancement opportunities.
- Other info: Collaborative team culture that values inclusion and fresh perspectives.
- Why this job: Be a strategic catalyst in transforming enterprise digital workplaces and driving revenue growth.
- Qualifications: 5+ years in cloud programs, customer engagement, and technical expertise in virtualization.
The predicted salary is between 48000 - 84000 £ per year.
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
Transform enterprise digital workplaces while accelerating your career with AWS's fastest-growing End User Computing portfolio. Drive millions in revenue growth by helping Fortune 500 companies unlock the full potential of cloud-based desktop and application solutions.
As a Customer Success Specialist for AWS End User Computing (EUC), you'll be the strategic catalyst helping enterprises maximize their investment in Amazon WorkSpaces, AppStream 2.0, and virtualization technologies. You'll focus on high-impact customers who haven't yet reached 50% of their planned EUC consumption, creating frameworks and playbooks that accelerate adoption and deliver measurable business outcomes.
This role combines technical expertise in desktop virtualization and enterprise authentication with strategic thinking to drive AWS revenue growth. You'll build executive relationships, lead transformational conversations, and directly impact customer success while advancing AWS's EUC strategy in the market.
Key job responsibilities- Strategic Customer Engagement & Acceleration: Develop customized success plans for enterprise EUC adoption, engaging technical and business stakeholders through tailored workshops and enablement programs. Orchestrate executive alignment while serving as the primary EUC domain expert within account teams, coordinating with CSMs and TAMs to maximize customer outcomes.
- Portfolio Management & Technical Excellence: Manage 7+ high-value opportunities using tiered engagement models, identifying and resolving technical blockers including performance issues and integration challenges. Maintain L300+ expertise in AWS EUC services, conducting architecture reviews and environment optimization while analyzing usage patterns to implement targeted acceleration programs.
- Partner Orchestration & Collaboration: Identify and engage EUC-qualified partners for customer engagements, coordinating joint planning sessions and monitoring performance on deliverables. Drive partner attachment goals while ensuring technical capability alignment and supporting development of new partner programs.
- Customer Success & Advocacy: Monitor health dashboards to proactively address risks and adoption barriers. Drive customer advocacy through success story documentation and reference program participation. Track adoption metrics to measure effectiveness and identify continuous improvement opportunities, collaborating with AWS EUC service teams on feature requests and custom solutions.
A day in the life:
- Morning: You're reviewing dashboards over coffee, spotting a Fortune 500 account stuck at 30% WorkSpaces adoption. Time to dig in and help them succeed.
- Mid-Morning: Video call with their IT team - part detective work, part technical consulting to understand why users aren't embracing virtual desktops.
- Afternoon: You're orchestrating solutions - pulling in AWS service teams and partners to tackle integration challenges. Some days you're the technical expert, others the project coordinator.
- Executive Time: Presenting to C-suite, translating technical wins into business value.
Reality? You'll stretch beyond comfort zones daily - troubleshooting technical issues one moment, strategizing with executives the next.
This position is part of the End User Computing (EUC) WorldWide Customer Success Specialist team and will mostly be overseeing EMEA based customers.
Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
BASIC QUALIFICATIONS- 5+ years of enterprise scale infrastructure or development-based cloud programs/projects in a related industry experience
- 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Experience with virtualization (Hypervisors, VMware, Xen), or experience with Active Directory and experience demonstrating software engineering skills in a previous internship, work experience, coding competitions, or publications
- Experience implementing cloud services including migrations and modernization projects or similar
- Bachelor's degree in science, technology, engineering, math, business or equivalent
Senior Customer Success Specialist, AWS End User Computing in London employer: AWS EMEA SARL (UK Branch)
Contact Detail:
AWS EMEA SARL (UK Branch) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Specialist, AWS End User Computing in London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the role you want. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, don’t hold back on sharing your knowledge about AWS and EUC solutions. Be the go-to person for insights and strategies; it’ll make you memorable.
✨Tip Number 3
Prepare for those interviews! Research the company and its culture, and think about how your skills align with their needs. Practice answering common questions, but also be ready to discuss specific scenarios where you've driven customer success.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out. Plus, applying directly shows your enthusiasm for the role and gives you a better shot at getting noticed by the hiring team.
We think you need these skills to ace Senior Customer Success Specialist, AWS End User Computing in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Specialist role. Highlight your experience with AWS services and customer engagement strategies, as this will show us you understand what we're looking for.
Showcase Your Technical Skills: Don’t shy away from detailing your technical expertise in desktop virtualization and cloud technologies. We want to see how your skills can help drive AWS revenue growth and customer success.
Demonstrate Strategic Thinking: In your application, share examples of how you've developed success plans or frameworks in previous roles. This will help us see your strategic mindset and how you can contribute to our EUC strategy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining the StudySmarter team!
How to prepare for a job interview at AWS EMEA SARL (UK Branch)
✨Know Your AWS EUC Inside Out
Make sure you brush up on your knowledge of Amazon WorkSpaces, AppStream 2.0, and other virtualization technologies. Be prepared to discuss how these tools can drive customer success and revenue growth. Familiarity with the latest features and updates will show that you're genuinely interested in the role.
✨Showcase Your Strategic Thinking
Prepare examples of how you've developed customised success plans or frameworks in previous roles. Think about specific instances where you engaged with technical and business stakeholders to drive adoption. This will demonstrate your ability to think strategically and align with the company's goals.
✨Engage with Real Scenarios
During the interview, be ready to tackle hypothetical scenarios related to customer challenges. Practice articulating how you would approach a Fortune 500 account struggling with EUC adoption. This will highlight your problem-solving skills and your ability to orchestrate solutions effectively.
✨Build Executive Relationships
Discuss your experience in presenting to C-suite executives and translating technical wins into business value. Share stories that illustrate your ability to build strong relationships and advocate for customer success. This is crucial for the role, so make it a focal point in your responses.