Instructional Designer, Dedicated Cloud Training in London

Join our Amazon Web Services (AWS) team working with our unique mission owners to deliver training to customers worldwide. We’ve experienced rapid growth in the demand for a wide range of AWS courses, and these courses are having a direct impact on our customers. Customers are rapidly adopting AWS to transform missions with cloud computing as a way to build scalable and cost-effective web and IT solutions. To do that effectively, they need training, and not just a couple of slides and a long lecture. We are developing highly technical courses with extensive hands-on labs, complex process and solution diagrams, e-learning courses that can be accessed 24x7, and self-paced labs that get customers deep into AWS technologies.

Our team is looking for a motivated Instructional Designer who possesses a unique balance of technical depth, curriculum development experience, business knowledge, and strong interpersonal skills. You will partner with several AWS teams to craft learning paths to educate AWS customers and have the opportunity to help shape and execute a strategy for new educational content around AWS services and features. The ideal candidate is a smart, innovative, effective, problem-solving Instructional Designer with experience working across multiple instructional delivery modalities to create high-quality learning experiences that support our growing learning community.

The Instructional Designer will curate and design learning solutions that align with the needs of our users and guide them through their education in cloud services. The role requires someone who is knowledgeable in adult learning and instructional design strategies for performance-based outcomes, can innovate, move quickly, has strong attention to detail, and is not constrained by how things have been done before. They will have the ability to manage multiple concurrent and interdependent tasks, experience working cross-functionally with requirements elicitation, and the ability to translate technical content into easy-to-understand training. While the Instructional Designer may or may not be steeped in AWS and the cloud, they should be technically strong and have significant experience with technical subject matter. Additionally, the ideal candidate will have experience working in an agile environment, and above all will have a passion for learning.

As an Instructional Designer, you will:

• Be the voice of the learner, ensuring that their needs are at the forefront of our content efforts and help our team iterate and improve on our content offering.
• Create and maintain long-term relationships with subject matter experts to assist in guiding you through the technical concepts on which the users need training.
• Lead projects through the design lifecycle from scoping, research and analysis, design, development, to launch. Provide clear timelines through all phases, communicating with key partners, and selecting appropriate measurement for successful implementation.
• Identify learning objectives, assess learners, performance outcomes, and evaluative strategies to deliver instruction including consulting with program owners and subject matter experts to identify performance gaps and learning objectives.
• Manage the development of instructional materials (presentations, tutorials, digital interactives, user guides, audio and video scripts, storyboards, navigational text, tests, labs, etc.) that transform technical information into engaging instructional materials.
• Work with audience representatives to understand our learner community's training needs.
• Collaborate with Subject Matter Experts across AWS (including Developers, Support Engineers, Professional Services, and Solutions Architects) to build technically accurate training that meets the learning objectives for the partner community.
• Build relationships with AWS service teams to understand roadmaps and plan for content updates or new training offerings.
• Facilitate requirements gathering meetings with curriculum stakeholders to define the appropriate learning objectives, modalities and expectations.
• Direct and guide learning design for internal and/or external subject matter experts enlisted to produce and publish technical content.
• Manage program deliverables within budgetary, resource and scheduling requirements against defined project milestones and deadlines.
• Provide leadership and peer reviews for other instructional designers on the team.
• Travel up to 25%.

About the team: Diverse Experiences. AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture. AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

BASIC QUALIFICATIONS:

• Experience in instructional design and developing learning content.
• Formal education and/or experience in Instructional Design, Instructional Technology, Distance Learning, or other education-related field.
• Experience designing and developing Instructor led/Digital training offerings.
• A UK national and able to obtain and maintain a UK Government Security Clearance.

PREFERRED QUALIFICATIONS:

• Master's degree in instructional design or related educational field, with relevant certifications (CPLP, CPT, PMP).
• 5+ years experience in technical writing, instructional design, and quality analysis of learning materials.
• Proven expertise in project management with ability to handle multiple concurrent projects under tight deadlines.
• Proficiency in IT domains (cloud, security, development) with AWS certification or production experience.
• Advanced skills in content development tools (Articulate, Captivate), graphic design software, and LMS platforms.
• Demonstrated success leading learning strategy improvements in corporate training environments.
• Strong collaboration and facilitation skills working with global stakeholders in fast-paced environments.