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- Tasks: Support customers by solving technical issues in the cloud using advanced troubleshooting techniques.
- Company: Join AWS, the leading cloud platform trusted by startups and global enterprises.
- Benefits: Enjoy flexible work-life balance, mentorship opportunities, and career growth resources.
- Why this job: Be part of a dynamic team that values innovation, diversity, and customer success.
- Qualifications: Experience in troubleshooting technical systems; a degree in computer science is preferred.
- Other info: UK nationals only; must obtain UK Government Security Clearance.
The predicted salary is between 28800 - 43200 £ per year.
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Client:
AWS EMEA SARL (UK Branch)
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
52af1d051767
Job Views:
7
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools and tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organisation?
If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies.
· Apply advanced troubleshooting techniques to provide unique solutions to our customers\’ individual needs.
· Interact with leading engineers around the world.
· Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
· Drive customer communication during critical events.
· Drive projects that improve support-related processes and our customers’ technical support experience.
· Write tutorials, how-to videos, and other technical articles for the developer community.
· Work on critical, highly complex customer problems that may span multiple AWS services.
· You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here:
Key job responsibilities
WHAT DOES A CLOUD SUPPORT ENGINEER DO AT AWS?
· First and foremost this is a customer support role – in The Cloud.
· On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
· Career development: We promote advancement opportunities across the organisation to help you meet your career goals.
· Training: We have training programs to help you develop the skills required to be successful in your role.
We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
· AWS Premium Support is a 24/7/365 operation and shift work will be required to include nights, weekends and holidays.
· You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here:
About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
Experience troubleshooting and debugging technical systems
PREFERRED QUALIFICATIONS
Bachelor\’s degree in computer science or equivalent
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Graduate Cloud Support Associate, Support Engineering employer: AWS EMEA SARL (UK Branch)
Contact Detail:
AWS EMEA SARL (UK Branch) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Cloud Support Associate, Support Engineering
✨Tip Number 1
Familiarise yourself with AWS services and cloud computing concepts. Understanding the core services like EC2, S3, and RDS will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Engage with the AWS community through forums, webinars, or local meetups. Networking with professionals in the field can provide insights into the company culture and may even lead to referrals.
✨Tip Number 3
Practice troubleshooting scenarios that are common in cloud support roles. Being able to articulate your thought process in solving technical issues will set you apart during interviews.
✨Tip Number 4
Showcase your customer service skills. Since this role is heavily focused on customer interaction, be prepared to discuss how you've successfully resolved customer issues in the past.
We think you need these skills to ace Graduate Cloud Support Associate, Support Engineering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in troubleshooting and debugging technical systems. Emphasise any previous roles where you provided customer support, especially in a tech environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cloud computing and customer support. Mention specific AWS services or technologies you are familiar with and how they relate to the role of a Cloud Support Engineer.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your ability to solve complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
Highlight Teamwork and Mentorship: Since the role involves working with diverse teams and mentoring new hires, include experiences that showcase your ability to collaborate and support others in a team setting.
How to prepare for a job interview at AWS EMEA SARL (UK Branch)
✨Understand Cloud Technologies
Make sure you have a solid grasp of cloud computing concepts and AWS services. Familiarise yourself with the latest technologies and be ready to discuss how they can benefit customers.
✨Showcase Problem-Solving Skills
Prepare to demonstrate your troubleshooting abilities. Think of examples where you've successfully resolved technical issues, and be ready to explain your thought process during those situations.
✨Emphasise Customer Support Experience
Highlight any previous experience in customer support roles. Discuss how you’ve interacted with customers, understood their needs, and provided tailored solutions to enhance their experience.
✨Prepare for Behavioural Questions
Expect questions that assess your teamwork, adaptability, and communication skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
