RSA Head of Platform - UK & Ireland About the role We are looking for a highly experienced Platform Leader to lead the end-to-end delivery, and performance of a large-scale Roadside Assistance (RSA) operations platform for our global clients. The candidate will be based in UK and Ireland and will serve as the central leader for managing and expanding RSA operations across all UK and Ireland Business Partners
This is a strategic and operational leadership role that requires strong platform management experience , deep understanding of operations , stakeholder management capabilities, and the ability to build and scale high-performing teams in in the UK.
What you will do Platform Ownership & Strategic Execution Take full ownership of the RSA operations platform for internal operations management
Lead the end-to-end platform delivery , including workforce planning, process mapping, technology integration, and performance governance
Ensure seamless platform operations aligned with client SLAs, compliance, and operational excellence
Collaborate with technology, HR, training, and compliance teams to ensure readiness and scalability
Operational Excellence Oversee day-to-day operations for UK RSA business delivered from UK and Ireland
Drive productivity, efficiency, and accuracy across the entire service lifecycle — including emergency roadside assistance, accident response, and customer support
Utilize data analytics to monitor performance, identify gaps, and deploy continuous improvement initiatives
Deliver operation performance with agreed budget
Leadership & Team Building Build and lead a team of managers, team leads, and frontline staff.
Define goals, manage performance, and develop talent through coaching and structured development plans.
Create a high-performance culture focused on accountability, ownership, and customer satisfaction.
Client & Stakeholder Management Act as a primary interface between the client’s senior leadership in UK
Own operational governance, manage escalations, and lead regular business reviews
Drive transparency and trust through strong communication, reporting, and strategic alignment with client objectives
AI Readiness Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use. What you will bring 10–15 years of experience in platform or operations management , preferably in Roadside Assistance sector
Excellent leadership, communication, and stakeholder management skills.
Proven experience setting up and managing end-to-end platforms in a high-complexity, client-facing environment operating a 24/7 operation
Experience managing global clients and stakeholders, preferably in the automotive or RSA sector .
Strong understanding of performance metrics (KPIs, SLAs), operational analytics, and reporting tools.
Ability to thrive in a fast-paced, startup-like setup environment.
Previous experience managing UK/Europe-based clients.
Exposure to RSA, emergency response, or auto-assistance operations.
96710 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
#J-18808-Ljbffr
Rsa Head Of Platform - Uk & Ireland in London employer: AWP Assistance UK Ltd
Awp Assistance UK Ltd is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to make a significant impact in the insurance sector. With a strong focus on employee growth and development, we offer comprehensive training programs and opportunities to work alongside global teams, ensuring that you can thrive in your role as a Global Insurance Product Expert. Located in the UK, our team enjoys a dynamic environment that values creativity and teamwork, providing unique advantages for those passionate about shaping the future of insurance products.
