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For Companies At a Glance
- Tasks: Join a global team helping customers in health, travel, and assistance services.
- Company: Allianz Partners is a leading global company with over 19,000 employees in 75 countries.
- Benefits: Enjoy hybrid working options, learning opportunities, and a diverse, inclusive culture.
- Why this job: Make a real impact in people's lives while growing your career in a supportive environment.
- Qualifications: Customer-first mindset, strong communication skills, and experience in relevant service areas.
- Other info: Submit your CV to join our talent pool for future openings.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Expression of Interest – Join Allianz Partners UK
Join Allianz Partners as a Customer Assistance Coordinator – Operations (Croydon Hybrid)
Are you passionate about helping people in their time of need? Whether it’s a roadside breakdown, a burst pipe at home, or urgent medical assistance abroad—you could be the reassuring voice that gets our customers back on track.
As a Customer Assistance Coordinator, you’ll work in our fast‑paced Operations team, handling inbound and outbound calls, providing solutions, and making a real impact when it matters most. No two days are the same—you’ll be solving problems, coordinating services, and supporting people in their most critical moments.
What’s in it for you?
Hybrid working: Croydon HQ + home flexibility
Flexible working hours with shifts across the day and occasional evenings / weekends
Full training & ongoing career development
Brilliant benefits:
- private medical cover
- pension
- life assurance
- free roadside assistance
- retail discounts
- volunteering days & more
What you’ll do:
- Take calls from customers who need urgent help—whether medical, home, or roadside
- Provide calm, empathetic, and professional support in high‑pressure moments
- Organise services, contractors, or recovery to get people moving again
- Communicate clearly and keep customers informed at every stage
- Follow procedures while making decisions that put people first
About you:
- Strong communication and empathy skills
- Calm, solutions‑driven approach under pressure
- Organised, detail‑oriented, and able to juggle multiple cases
- Customer service experience (call centre / assistance a plus, but not essential)
- Flexible and adaptable to different shift patterns
Why Allianz Partners?
We’re a global leader in insurance and assistance services, trusted by millions worldwide. But more importantly, we’re a company that cares—about customers, and about you. At Allianz, you’ll be supported, developed, and empowered to grow your career in a collaborative, inclusive culture.
If you’re looking for a role where every call is a chance to make a difference, join us.
Apply now and let’s care for tomorrow.
About Allianz:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don\’t just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let\’s care for tomorrow.
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Expression of Interest - Join Allianz Partners UK employer: AWP Assistance UK Ltd
Contact Detail:
AWP Assistance UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expression of Interest - Join Allianz Partners UK
✨Tip Number 1
Research Allianz Partners thoroughly. Understand their core services and values, especially their focus on customer care and assistance. This knowledge will help you tailor your approach when expressing your interest.
✨Tip Number 2
Network with current or former employees of Allianz Partners. Engaging with them on platforms like LinkedIn can provide insights into the company culture and what they look for in candidates.
✨Tip Number 3
Highlight any relevant experience in customer service or the specific areas mentioned in the job description. Be prepared to discuss how your skills can contribute to their mission of helping people.
✨Tip Number 4
Stay updated on industry trends related to health, travel, and assistance services. Being knowledgeable about current events can set you apart and show your genuine interest in the field.
We think you need these skills to ace Expression of Interest - Join Allianz Partners UK
Some tips for your application 🫡
Understand the Role: Before applying, take time to understand what Allianz Partners is looking for in candidates. Familiarise yourself with their core service areas and think about how your skills and experiences align with their needs.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, medical assistance, claims, sales, operations, IT, or data analytics. Use keywords from the job description to ensure your application stands out.
Showcase Your Skills: In your CV, emphasise your customer-first mindset, strong communication skills, and any language proficiencies you have, especially in English, French, German, or Spanish. This will demonstrate your fit for the role.
Express Your Interest Clearly: When submitting your Expression of Interest, include a brief cover note that explains why you want to join Allianz Partners and how you can contribute to their mission. This personal touch can make a significant difference.
How to prepare for a job interview at AWP Assistance UK Ltd
✨Show Your Passion for Helping Others
Allianz Partners values a customer-first mindset, so make sure to express your passion for helping people during the interview. Share specific examples from your past experiences where you made a positive impact on customers' lives.
✨Highlight Relevant Experience
Whether you have experience in customer service, medical assistance, or data analytics, be prepared to discuss how your skills align with the core service areas of Allianz Partners. Tailor your responses to showcase your expertise in these fields.
✨Demonstrate Your Collaborative Spirit
Allianz Partners looks for candidates who are team players. Be ready to share instances where you worked effectively in a team setting, highlighting your ability to collaborate and grow with others.
✨Emphasise Language Skills
If you speak any languages other than English, such as French, German, or Spanish, make sure to mention them. This can set you apart from other candidates and show your potential to connect with a diverse customer base.
