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- Tasks: Lead quality management strategies and ensure compliance while enhancing customer satisfaction.
- Company: A leading insurance firm focused on operational excellence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on service quality and customer delight in a dynamic environment.
- Qualifications: 10+ years in quality management with strong leadership and collaboration skills.
- Other info: Join a team dedicated to excellence and innovation in the insurance sector.
The predicted salary is between 43200 - 72000 £ per year.
A leading insurance firm is seeking a Quality Lead for the UK and IE. This role involves developing quality management strategies, ensuring compliance with regulatory standards, and driving customer satisfaction initiatives.
The ideal candidate will have over 10 years’ experience in quality management and a strong focus on operational excellence. You will lead a team to enhance service quality while collaborating across departments.
This position offers a hybrid work model based in Croydon.
UK & IE Quality Lead — Drive Compliance & Customer Delight in Croydon employer: AWP Assistance UK Ltd
Contact Detail:
AWP Assistance UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK & IE Quality Lead — Drive Compliance & Customer Delight in Croydon
✨Tip Number 1
Network like a pro! Reach out to folks in the insurance industry, especially those who work in quality management. A friendly chat can open doors and give you insights that might just land you that Quality Lead role.
✨Tip Number 2
Show off your experience! When you get the chance to speak with potential employers, highlight your 10+ years in quality management. Share specific examples of how you've driven compliance and customer satisfaction in past roles.
✨Tip Number 3
Prepare for interviews by brushing up on regulatory standards relevant to the UK and IE. Being well-versed in these areas will not only impress your interviewers but also show that you're serious about the role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and experience directly to the hiring team. Plus, it shows you're keen on joining us at StudySmarter!
We think you need these skills to ace UK & IE Quality Lead — Drive Compliance & Customer Delight in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in quality management and operational excellence. We want to see how your skills align with the role of Quality Lead, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about driving compliance and customer satisfaction. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Team Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Share examples of how you've successfully managed teams and improved service quality in the past. We’re all about collaboration here at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at AWP Assistance UK Ltd
✨Know Your Quality Management Inside Out
Make sure you brush up on your knowledge of quality management strategies and regulatory standards. Be prepared to discuss how you've successfully implemented these in your previous roles, as this will show your depth of experience and understanding.
✨Showcase Your Leadership Skills
Since you'll be leading a team, it's crucial to demonstrate your leadership style. Think of specific examples where you've motivated your team or improved service quality. This will help the interviewers see how you can drive compliance and customer delight.
✨Prepare for Cross-Department Collaboration Questions
This role involves working with various departments, so expect questions about collaboration. Have examples ready that highlight your ability to work across teams and how you've successfully driven initiatives that required input from multiple stakeholders.
✨Emphasise Customer Satisfaction Initiatives
Customer delight is key in this role, so be ready to discuss any initiatives you've led that improved customer satisfaction. Share metrics or feedback that illustrate the impact of your efforts, as this will resonate well with the interviewers.
