Senior Expert Excellence & Performance - Specialty Lines in Croydon

Allianz is a leading global insurance and financial services provider, founded in 1890 and headquartered in Munich, Germany. Operating in over 70 countries, Allianz serves 126+ million customers with products like property and casualty insurance, life and health insurance, asset management, and business solutions. Known for financial strength, innovation, and sustainability, Allianz is committed to customer‐centricity, diversity, and excellence. With over 150,000 employees worldwide, Allianz is a trusted name in the industry.

Allianz Partners has high ambition to develop Specialty Lines worldwide. As part of Global Operations, in Specialty Lines we are responsible for 3 Sub‐Lines of Business: Easy Living, MDDR and Automotive Warranty. This role aims at providing timely Operational support to our Platform teams by enabling:

• Optimal Quality Management mechanisms, monitoring Strategic KPIs such as VOC, Customer Satisfaction, Complaints and other OPS metrics.
• Guaranteeing robust procedures to comply with Standards and regulatory needs, enabling capabilities to deliver Excellence, such as Learning & Development, Quality Assurance while supporting experts in Risks Monitoring and Operations Analytics.

This role is a Hybrid role however for onboarding and training purposes there will be a requirement to be in the office on joining.

Responsibilities

• Global strategy and local execution
• Compliance with Standards and guidelines
• Quality Management and Assurance
• Learning & Development
• Contributing to other Operations Support activities: Fraud Prevention and Management, Leakage Control, Operations Analytics

You will be responsible for:

• Quality Management & Excellence

• Ensure compliance with Standards and Regulatory requirements related to Quality, Claims and Customer Protection
• Ensure timely Complaints Management and Quality Assurance in defined scope
• Foster Specialty Lines LOB-Organization as one Team by enabling global mechanisms for Quality Management, tools, reporting, governance in line with an organization of ~1000 employees in Operations

• Provide robust guidelines and guarantees execution in Learning & Development to align with Specialty Lines Operations and Allianz Partners strategic goals
• Participates in the training need collection, the creation and distribution of adapted state‐of‐the‐art content to support Operations teams in developing skills, training programs and required certifications
• Ensures follow up on strategic metrics e.g., Learning hours

• Supports experts in Operational Risks such as Leakage controls, Fraud Prevention, Detection and Management

AI Readiness: Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud‐based tools, using insights responsibly with our standards of data governance, security and ethical use.

What you will bring

• Quality and Data certification recommended.
• Experience in business Operations, quality & support processes in large organizations
• Warranty experience if applying externally
• Proficiency in Excel and other telephony tools
• Fluent English and / or any other EU language desirable.

What we offer

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to provide you with peace of mind and give the flexibility in planning and arranging for a better work‐life balance.

How We Hire

Allianz Partners does not accept unsolicited CV's or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.