Allianz Partners in Birmingham is seeking a Team Manager for the Travel Claims Contact Centre. You will lead a dedicated claims team, coach staff, manage shifts, and drive performance against KPIs while maintaining a customer‑centred service across 35 hours weekly and a hybrid in‑office/remote work pattern.
You will support the Travel Claims Centre Manager, handle escalations, ensure regulatory compliance, and contribute to process improvements to enhance customer experience and efficiency.
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Travel Claims Team Leader - Customer Care in Birmingham employer: AWP Assistance UK Ltd
Awp Assistance UK Ltd is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to make a significant impact in the insurance sector. With a strong focus on employee growth and development, we offer comprehensive training programs and opportunities to work alongside global teams, ensuring that you can thrive in your role as a Global Insurance Product Expert. Located in the UK, our team enjoys a dynamic environment that values creativity and teamwork, providing unique advantages for those passionate about shaping the future of insurance products.
