Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with travel insurance claims and provide excellent service.
- Company: Join Allianz Partners, a global leader in insurance and assistance solutions.
- Benefits: Competitive salary, private medical cover, discounts, and career development opportunities.
- Why this job: Make a real difference by helping customers during their travel emergencies.
- Qualifications: Insurance claims experience and a passion for customer service.
- Other info: Flexible hours available, perfect for students or busy parents.
The predicted salary is between 24000 - 30000 £ per year.
Location: Birmingham Office
Salary: £24,000 - £30,000 Dependant on experience
Bonus: £****
Start date: 16th March
The role: We are Allianz Partners and provide travel insurance through a variety of business partners. We are looking for Customer Claims Specialists to provide support to customers who approach us for assistance regarding their travel insurance policy and answer their enquiries. In this role you will respond to enquiries relating to existing claims, and ensure the database is updated with all conversations and documents received. We are looking for someone who can handle customer escalations positively and diligently, ensuring that any unresolved issues are highlighted to your manager. Working within the Travel Support team, in this role you will report to the Travel Support Manager and we are looking for someone who will contribute to regular team meetings. Throughout your initial training, you will be supported with our buddy system. We welcome ideas and you will be encouraged to suggest any areas for improvement in processes. As an established corporation and true global player, we offer an attractive benefits package. This includes private medical cover for you and your family, share save scheme, discounted insurances, plus discounts with online and local retailers to name a few. You will be encouraged and supported to improve your skills and learn new ones within an environment that values collaboration.
Hours: 35 Hours per week. Shifts covering 08am to 8pm Monday to Friday, 9am to 5pm Saturday however flexibility is provided. We are happy to consider experienced claim handlers, who want flexible hours to fit around their busy lives as parents or carers.
You will:
- Handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.
- Proactively manage each claim ensuring that the customer receives the best possible service in a timely manner.
- Monitor all aspects of the claim to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress.
- Handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action, whether further information is required or we are able to fast track the customer's claim.
- Assess new claims in accordance with policy terms and conditions, within specified service levels and in line with department procedures.
- Identify and initiate potential recoveries from 3rd parties.
About you:
- You must have insurance claims experience.
- You must have proven experience of providing a quality customer service within a pressurised office environment.
- You will have a genuine desire to provide a high level of customer service.
- You must be able to effectively manage multiple cases.
- You will have a high attention to detail and quality focus.
- You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure.
- You must have an excellent telephone manner.
- You will be PC literate.
- You will have good geographical knowledge.
Staff Benefits: You will receive excellent training for this role as we are dedicated to 'Achieving Excellence Through Learning.' You are always encouraged to bring your ideas and highlight any areas for improvement in processes. In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. We will provide you with a competitive salary and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months' probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
About Allianz Partners: Allianz Partners is part of Allianz Group, one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us. Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device.
Customer Claims Specialist in Birmingham employer: AWP Assistance UK Ltd
Contact Detail:
AWP Assistance UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Claims Specialist in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the insurance industry. A personal recommendation can go a long way in landing that Customer Claims Specialist role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and claims handling. We all know how important it is to show off your experience, so be ready to share specific examples of how you've handled tough situations in the past.
✨Tip Number 3
Don’t forget to research Allianz Partners! Knowing their values and services will help you tailor your responses during interviews. Plus, it shows you're genuinely interested in the company and the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Claims Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Claims Specialist role. Highlight your insurance claims experience and customer service skills, as these are key for us. Use specific examples that showcase how you've handled customer enquiries or escalations in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for providing excellent customer service and how you can contribute to our team. Mention any ideas you have for improving processes, as we love innovative thinkers at StudySmarter.
Showcase Your Attention to Detail: In this role, attention to detail is crucial. Make sure your application is free from typos and errors. You could even mention a time when your keen eye for detail made a difference in a previous job – it’ll show us you’re the right fit!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re tech-savvy, which is always a bonus!
How to prepare for a job interview at AWP Assistance UK Ltd
✨Know Your Claims Inside Out
Make sure you brush up on your insurance claims knowledge before the interview. Understand the common types of claims, the process involved, and any relevant policies. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service, especially in challenging situations. Highlight how you handled escalations positively and ensured customer satisfaction, as this is crucial for a Customer Claims Specialist.
✨Practice Your Communication Style
Since you'll be handling calls, practice your telephone manner. Conduct mock interviews with friends or family to refine your ability to communicate clearly and empathetically. Remember, a friendly and professional tone can make all the difference!
✨Be Ready to Suggest Improvements
Allianz Partners values innovation and improvement. Think about processes you've encountered in previous roles that could be enhanced. Be prepared to share these ideas during your interview to show that you're proactive and willing to contribute to the team's success.