At a Glance
- Tasks: Provide top-notch technical support during client integrations and troubleshoot issues effectively.
- Company: Join a dynamic tech company with a focus on innovation and collaboration.
- Benefits: Enjoy a flexible four-day work week, remote working allowance, and extensive training opportunities.
- Other info: Great career progression opportunities in a fast-paced, supportive environment.
- Why this job: Make a real impact by helping top brands launch their technology successfully.
- Qualifications: Strong analytical skills, communication experience, and knowledge of web languages preferred.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of Position
Working as an Integration Analyst within the Technical Services department, you will be assisting in launching some of the top brands onto our Network by means of providing a high level of Technical Support during the Integration Process. This is a fast‑paced role where you will be liaising with both the client’s marketing and technical sides to make sure the implementation of our bespoke online tracking technology is successfully delivered on time in accordance with the agreed campaign specifications. Excellent communication skills and a keen eye for details are essential to become a successful candidate. This is a hybrid position, working from our local office on a weekly basis.
Key Tasks
Assisting clients when launching onto the Network by providing detailed and thorough Technical Integration Support, which includes:
- Acting as the ‘middle‑man’ to give technical guidance clearly and concisely
- Isolate errors quickly within client setups and provide feedback on possible solutions
- Negotiate and objection handle below standard setups that do not align with team targets
- Contributing to the monthly Integration Team targets, which are incentivised on over‑performance
- Review fellow team members’ work for the purpose of technical sign‑off
- Report technical issues/bugs with the platform and escalating as appropriate
- Administration of a knowledge base used internally and externally
- Provide high level training to internal colleagues
- Testing of new developments and features
Whilst the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate marketplace. As a hard‑working member of the team, it is anticipated that you will in time use the skills developed in this role to form a solid basis for upward progression within the company.
Skills & Experience
Strong analytical skills while also ‘seeing the bigger picture’. Strong communication skills, ideally with customer service experience where you understand the importance of relationship building. Ability to understand web languages such as basic HTML, SQL, JavaScript and ideally PHP. Familiar with E-commerce platforms and their use. Strives to continually improve productivity and quality of work produced. Self‑motivated and a self‑starter. Understands the importance of processes and procedures and the application of these. Ability to work in a fast‑paced and dynamic environment. Ability to work harmoniously and effectively as part of a work team. IT‑related degree or relevant work experience.
Our Offer
Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four‑day Flexi‑Week at full pay with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves. Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs and we will support you in setting up your remote workspace appropriately. Flexi-Office: We offer an international culture and flexibility through our Flexi‑Office and hybrid/remote work possibilities to work across Awin regions. Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.
Technical Support Executive (3rd Line) - 1 year FTC employer: Awin
As a Technical Support Executive at our company, you will thrive in a dynamic and supportive environment that prioritises your professional growth and work-life balance. With our innovative Flexi-Week policy, you can enjoy a flexible four-day work week while receiving comprehensive training through Awin Academy to enhance your skills. Our hybrid working model fosters an inclusive culture, allowing you to collaborate with top brands and develop meaningful relationships within the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Executive (3rd Line) - 1 year FTC
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role requires liaising with clients and internal teams, make sure you can explain technical concepts clearly. Try role-playing with a friend or using online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Technical Support Executive (3rd Line) - 1 year FTC
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Support Executive role. Highlight your experience with technical support, communication skills, and any relevant web languages you know. We want to see how you fit into our fast-paced environment!
Show Off Your Skills:Don’t just list your skills; give us examples of how you've used them in previous roles. If you've isolated errors or provided technical guidance, share those stories! We love seeing how you’ve made an impact.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. Remember, we’re looking for excellent communication skills, so let that shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Awin
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of web languages like HTML, SQL, and JavaScript. Be ready to discuss how you've used these skills in past roles or projects, as this will show your technical prowess and ability to support clients effectively.
✨Communicate Clearly
Since the role involves acting as a 'middle-man' between clients and technical teams, practice explaining complex concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated technical information in previous jobs.
✨Show Your Problem-Solving Skills
Be prepared to discuss specific instances where you've isolated errors and provided solutions. Think of a time when you faced a technical challenge and how you navigated it—this will demonstrate your analytical skills and ability to think on your feet.
✨Emphasise Teamwork and Flexibility
This role requires working harmoniously within a team, so highlight your experience collaborating with others. Share examples of how you've adapted to fast-paced environments and contributed to team goals, as this will resonate well with the interviewers.
