At a Glance
- Tasks: Provide top-notch technical support during client integrations and troubleshoot issues effectively.
- Company: Join Awin, a dynamic and inclusive tech company with a global reach.
- Benefits: Enjoy a flexible four-day work week, remote working allowance, and extensive training opportunities.
- Other info: Embrace a vibrant culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping top brands launch their online tracking technology.
- Qualifications: Strong analytical skills, basic web language knowledge, and customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of Position
Working as an Integration Analyst within the Technical Services department, you will be assisting in launching some of the top brands onto our Network by means of providing a high level of Technical Support during the Integration Process. This is a fast-paced role where you will be liaising with both the client’s marketing and technical sides to make sure the implementation of our bespoke online tracking technology is successfully delivered on time in accordance with the agreed campaign specifications. Excellent communication skills and a keen eye for details are essential to become a successful candidate. This is a 1 year FTC maternity cover role. This is a hybrid position, working from our local office on a weekly basis.
Key Tasks
Assisting clients when launching onto the Network by providing detailed and thorough Technical Integration Support, which includes:
- Acting as the ‘middle-man’ to give technical guidance clearly and concisely
- Isolate errors quickly within client setups and provide feedback on possible solutions
- Negotiate and objection handle below standard setups that do not align with team targets
- Contributing to the monthly Integration Team targets, which are incentivised on over-performance
- Review fellow team members' work for the purpose of technical sign-off
- Report technical issues/bugs with the platform and escalating as appropriate
- Administration of a knowledge base used internally and externally
- Provide high level training to internal colleagues
- Testing of new developments and features
Whilst the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate market place. As a hard-working member of the team, it is anticipated that you will in time use the skills developed in this role to form a solid basis for upward progression within the company.
Skills & Experience
Strong analytical skills while also ‘seeing the bigger picture’. Strong communication skills, ideally with customer service experience where you understand the importance of relationship building. Ability to understand web languages such as basic HTML, SQL, JavaScript and ideally PHP. Familiar with E-commerce platforms and their use. Strives to continually improve productivity and quality of work produced. Self-motivated and a self-starter. Understands the importance of processes and procedures and the application of these. Ability to work in a fast-paced and dynamic environment. Ability to work harmoniously and effectively as part of a work team. IT-related degree or relevant work experience.
Our Offer
Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves. Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately. Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions. Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Awin is part of the Axel Springer group. Learn more at axelspringer.com/en/, and explore the Axel Springer Essentials here: axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
Technical Support Executive (3rd Line) - 1 year FTC in London employer: Awin
Awin is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible four-day work week and a supportive hybrid working environment. With a strong focus on diversity and inclusion, Awin fosters a dynamic and inclusive culture where employees can thrive through extensive training opportunities and collaborative social activities. Join us to be part of a progressive team that values your unique contributions and supports your career development in the fast-paced online and affiliate marketplace.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Executive (3rd Line) - 1 year FTC in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and show your genuine interest in the company.
✨Tip Number 2
Prepare for the technical side! Brush up on your knowledge of HTML, SQL, and JavaScript. Be ready to discuss how you’ve used these skills in past roles. Showing that you can hit the ground running will definitely impress the hiring team.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with clients, it’s crucial to demonstrate your ability to explain technical concepts clearly. Consider doing mock interviews with friends or using online resources to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to showcase your enthusiasm for the role and the company directly.
We think you need these skills to ace Technical Support Executive (3rd Line) - 1 year FTC in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Support Executive role. Highlight your relevant experience with technical integration and customer service, as this will show us you understand what we're looking for.
Show Off Your Communication Skills:Since this role involves liaising with clients and team members, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you would interact in the role.
Highlight Your Technical Know-How:Don’t forget to mention any experience you have with web languages like HTML, SQL, or JavaScript. We want to see that you can handle the technical aspects of the job, so be sure to include any relevant projects or experiences.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people and you can easily keep track of your application status. Plus, it’s super straightforward!
How to prepare for a job interview at Awin
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of web languages like HTML, SQL, and JavaScript. Being able to discuss these in detail will show that you’re not just familiar with them but can also apply them practically during the integration process.
✨Communicate Clearly
Since this role involves liaising between clients and technical teams, practice articulating complex technical concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated technical information in the past.
✨Show Your Problem-Solving Skills
Be ready to discuss specific instances where you've isolated errors or provided solutions in a fast-paced environment. Highlighting your analytical skills and ability to see the bigger picture will resonate well with the interviewers.
✨Demonstrate Team Spirit
This position requires collaboration, so think of examples where you've worked effectively as part of a team. Emphasise your ability to contribute to team targets and how you’ve supported colleagues in achieving their goals.
