At a Glance
- Tasks: Manage customer transitions and negotiate contracts to drive growth.
- Company: Join Awin, a dynamic and inclusive tech company.
- Benefits: Enjoy a flexible four-day work week, remote working allowance, and extensive training opportunities.
- Other info: Be part of a diverse team that values authenticity and inclusivity.
- Why this job: Make an impact in a collaborative environment while developing your skills.
- Qualifications: Experience in affiliate marketing and strong negotiation skills required.
The predicted salary is between 40000 - 50000 £ per year.
Purpose of Position
The Retention & Growth Manager is responsible for managing and negotiating customer transitions to new MarTech contracts at both local and global market levels. The role is accountable for delivering against targets set by the R&G Team Leader. The position reports directly to the local R&G Team Leader, who provides day-to-day line management and training. The broader R&G function reports into the Head of Retention & Growth, ensuring alignment across markets on processes, performance tracking, and reporting.
The role at its core will require ownership of customer relationships on the topic of renegotiations, upsell, and downgrade opportunities – ending in signed contracts. For the purpose of Retention & Growth, this role will be expected to liaise with many other departments within the business including Client Services, GtM, GBOps, Legal, Info-sec, Finance and our technical teams to name the most common. The R&G team are committed to working as a virtual team – exchanging knowledge, aligning processes, and delivering data and insights from their teams. This team is also likely to support other market R&G teams where needed and therefore not isolated to one single market support. This position is a 12-month temporary contract.
Key Tasks
- Draft, review, negotiate and execute agreements (including but not limited to Contracts, Renegotiations/Renewals, Upgrades, Downgrades, Non-Disclosure Agreements, Partner or Third-Party Agreements, etc.).
- Lead direct negotiations with customer stakeholders where appropriate, ensuring outcomes align with MarTech strategy and GP and ARR targets.
- Deliver against personal targets set by the local R&G Team Leader, tracking, reviewing, and reporting progress across assigned accounts.
- Identify opportunities for growth together with the local market Client Services teams to better understand the target customer set and recommended approach.
- Collaborate and communicate regularly with the other in-market R&G Managers, attending team huddles at both local market and virtual R&G team level.
- Lead or support existing-business RFPs, coordinating internal stakeholders and overseeing delivery to customers.
- Completing and coordinating any contract queries within your scope including but not limited to; Security Audits, DPA’s and Voucher connect agreements.
- Liaising with the group legal department on any non-standard advertiser contract amends as required to minimise Awin exposure and risk.
- Working closely with the Finance team to ensure adherence to broader finance and risk requirements, such as revenue recognitions, pricing and discounting policies, etc., with a clear understanding and ability to evaluate the economic impact of terms and term options.
- Developing and implementing procedures in line with our business strategy for contract management and administration and, where appropriate, contribute and consult on other company policies and procedures.
- Providing guidance on contractual matters internally, including contracting practices and processes.
- Communicate clearly with all stakeholders, providing timely updates on contract status and completion.
- Maintain accurate contract administration and documentation, including correspondence, amendments, approvals, and status reporting.
Skills & Expertise
- Affiliate marketing experience ideally in a customer facing role.
- Strong understanding of the local market, competitor landscape, and the Awin MarTech offering (vision, platform offers, and service packages).
- Strong verbal communication skills.
- You have a thirst for knowledge and can work under pressure.
- Strong commercial mindset with a drive to achieve results.
- Proven problem-solving skills.
- Proven negotiating and persuading skills.
Our Offer
- Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
- Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
- Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.
- Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Awin is part of the Axel Springer group.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
Retention & Growth Manager - Temporary role (f/m/d) in London employer: Awin
Awin is an exceptional employer that prioritises employee wellbeing and professional growth, offering a flexible four-day work week and a supportive remote working environment. With a strong commitment to diversity and inclusion, Awin fosters a dynamic and inclusive culture where employees can thrive through extensive training opportunities and collaborative teamwork across global markets. Join us to be part of a progressive company that values your unique contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Retention & Growth Manager - Temporary role (f/m/d) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or attend local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their MarTech offerings and think about how your skills can help them grow. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your negotiation skills! Since this role involves managing customer transitions, being able to articulate your value and negotiate effectively will be key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Retention & Growth Manager - Temporary role (f/m/d) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Retention & Growth Manager role. Highlight your relevant experience in customer negotiations and contract management, as well as any affiliate marketing knowledge you have. We want to see how you fit into our vision!
Show Off Your Skills:Don’t hold back on showcasing your strong verbal communication and problem-solving skills. Use specific examples from your past experiences to demonstrate how you've successfully navigated similar challenges. This will help us see your potential impact on our team!
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforward communication, especially since this role involves liaising with various departments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Awin
✨Know Your MarTech Inside Out
Make sure you have a solid understanding of the MarTech landscape and the specific offerings of the company. Familiarise yourself with their products, services, and how they compare to competitors. This will help you speak confidently about how you can contribute to customer transitions and negotiations.
✨Prepare for Negotiation Scenarios
Since the role involves direct negotiations with customer stakeholders, practice common negotiation scenarios. Think about potential objections customers might raise and prepare your responses. This will show that you're proactive and ready to handle real-world challenges.
✨Showcase Your Problem-Solving Skills
Be ready to discuss past experiences where you've successfully solved problems or navigated complex situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your commercial mindset and ability to achieve results.
✨Engage with the Team Spirit
The role requires collaboration with various departments, so demonstrate your team-oriented mindset. Share examples of how you've worked effectively in teams before, and express your enthusiasm for contributing to a virtual team environment. This will resonate well with the company's culture.
