Product Manager, Customer & Accounts (m/f/d) in London

Purpose of Position

As Product Manager, you will help shape how Awin’s Billing & Payments and CRM capabilities evolve together to deliver seamless experiences for both internal and external users. This role sits at the intersection of product, commercial operations and technology, acting as a bridge between teams, systems and ways of working. You will identify opportunities, uncover user and business pain points, and drive outcome-focused solutions across billing, pricing and payment experiences. Through strong product thinking, collaboration and data-informed decision-making, you will create meaningful value for users while helping teams align around shared goals and priorities.

Key Tasks

• Act as the primary product partner between Billing & Payments, CRM, Engineering and business stakeholders, ensuring priorities are aligned and reflected in the roadmap.
• Identify customer, user and business pain points across billing, pricing and payment journeys, translating insights into clear product opportunities and measurable outcomes.
• Define, prioritise and deliver product initiatives that create seamless experiences across interconnected platforms and teams.
• Foster strong collaboration between the Billing & Payments and CRM teams, building shared understanding, surfacing synergies and proactively managing dependencies.
• Champion product ways of working, bringing customer focus, outcome-driven decision making and structured prioritisation into a cross-functional environment.
• Lead discovery activities to understand problems, validate assumptions and ensure solutions address genuine user and business needs.
• Use data, user insights and business context to inform prioritisation, measure impact and continuously improve the products and experiences you own.
• Clearly communicate product vision, priorities, progress, trade-offs and outcomes to stakeholders at all levels through compelling narratives and data-informed decision making.

Skills & Expertise

• Proven experience as a Product Manager, with a track record of successfully launching, scaling and improving products that deliver measurable customer and business value.
• Ability to navigate ambiguity, break down complex challenges and translate them into clear product requirements and actionable plans.
• Excellent stakeholder management and communication skills, with the ability to influence and align teams across business, product and technology functions.
• Strong analytical and problem-solving skills, using data and insights to inform decisions and drive continuous improvement.
• Experience driving organisational change, fostering adoption and embedding new ways of working within cross-functional environments.
• Experience within Billing & Payments, Pricing, FinTech or similar domain is desirable.
• Experience with CRM platforms and tools (e.g. Salesforce) is beneficial but not essential.

Our Offer

• Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.
• Flexi-office: We offer an international culture and flexibility through our hybrid/remote working scheme which is designed to foster a culture of mutual trust and working flexibility.
• Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace when working from home.
• Health and Wellbeing: With our support and access to various initiatives and sports offers, you can focus on your mental and physical wellbeing.
• Development: We’ve built our extensive training suite, Awin Academy, to cover a wide range of skills that support your professional and personal growth, with trainings conveniently packaged to help your overall development.
• Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer recognition programme.

We are hiring in multiple countries for this role. Additional benefits, including health and wellbeing offerings, will be discussed during the initial interview.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Awin is part of the Axel Springer group.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.