At a Glance
- Tasks: Support clients by optimising affiliate programmes and implementing innovative account management strategies.
- Company: Join a progressive company that values diversity and inclusion in a remote work environment.
- Benefits: Enjoy a four-day work week, flexible hours, and comprehensive health coverage.
- Other info: Access to learning opportunities and a supportive virtual community.
- Why this job: Make a real impact by helping clients grow their affiliate revenues across global markets.
- Qualifications: Enthusiastic about digital, strong communication skills, and a knack for relationship building.
The predicted salary is between 40500 - 49500 £ per year.
This is a new exciting opportunity for an Account Executive to provide first class support and assistance to a number of clients. You will act as a point of contact for clients on the Awin network, advising on best practice and offering solid recommendations on optimising affiliate programmes. As an active member of the team you will implement strategies for improving their account, offering guidance and training throughout this process. The role involves devising innovative and new account management ideas to help grow affiliate revenues across our different markets in Key Account Management.
Key Tasks
- Deliver excellent service and relationship management to clients and agencies across both assigned accounts and support accounts.
- Manage publisher relationships necessary for the successful management of assigned programs.
- Initiate and implement ideas to grow affiliate activities across the different markets in line with the needs of clients and assist clients in the creation of quarterly and yearly strategies.
- Take 100% ownership of assigned accounts delivery and service levels and pro-actively provide insight to Team Leaders.
- Have regular meetings/calls with all clients and affiliates and develop excellent relationships with both assigned and support accounts.
- Organise exposure on a weekly basis and ensure assets are sent to affiliates in a timely manner.
- Work with Account Managers to ensure programmes are executed flawlessly and monitor performance to ensure any issues are dealt with quickly and professionally.
- Be committed to learn the different ways each market operates and how to use all internal systems/tools required to manage the programmes.
- Communicate with the client/agency on performance supported by the generation and delivery of regular reports and presenting monthly and quarterly reviews.
- Trial new affiliates or new technologies in order to grow affiliate programmes and collate affiliate information to present new opportunities to clients on a global level.
- Create documents that support and ease the daily workload for the client.
- Attend appropriate client and networking events to enhance client relationship development.
- Be the internal owner of all assigned accounts and be fully informed and able to provide information when required, to include metrics, objectives and status.
Skills & Expertise
- Enthusiastic, committed, and passionate about digital.
- Ability to see the bigger picture and identify areas of opportunity and risk.
- Committed to growing programmes and providing excellent account support to deliver the highest levels of client service to ensure retention.
- Seeks ownership and readily accepts accountability.
- Proven ability to develop strong working relationships, externally and internally.
- Strong time management and organizational skills to maintain own workflow and meet deadlines.
- Confident and excellent communicator with a keen attention to detail.
- Fast learner and eager to deepen knowledge and understanding.
- Numerate with a good level of knowledge of MS Office packages.
Our Offer
- Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.
- Flexi-Office: We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy.
- Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home.
- Pension: We make regular contributions to support your retirement savings.
- Private Medical Insurance: Comprehensive coverage for a range of health, vision and dental treatments.
- Electric Vehicle & Cycle to Work Schemes: Save on commuting costs through tax-efficient schemes for electric vehicle leasing and bike purchase.
- Save on childcare costs through a salary sacrifice scheme with tax and National Insurance savings.
- In addition, you’ll benefit from our global offering, including health and wellbeing initiatives, learning and development via Awin Academy, and peer-to-peer recognition programmes.
- Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members.
If you need support at any point in the application or interview process, please let us know.
Client Account Manager (Remote) in London employer: AWIN
Awin is an exceptional employer that prioritises employee wellbeing and professional growth, offering a unique four-day Flexi-Week to support mental health while maintaining full pay. With a strong emphasis on diversity and inclusion, Awin fosters a dynamic and inclusive work culture, providing extensive training opportunities through the Awin Academy and promoting a flexible hybrid working environment that encourages collaboration and innovation across global teams.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager (Remote) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AWIN. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AWIN before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Account Manager (Remote) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AWIN:Your cover letter is your chance to shine! Tell us why you want to work at AWIN specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AWIN!
How to prepare for a job interview at AWIN
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
