Account Manager - Hybrid Remote in London

This is a new exciting opportunity for an Account Executive to provide first class support and assistance to a number of clients. You will act as a point of contact for clients on the Awin network, advising on best practice and offering solid recommendations on optimising affiliate programmes. As an active member of the team you will implement strategies for improving their account, offering guidance and training throughout this process. The role involves devising innovative and new account management ideas to help grow affiliate revenues across our different markets in Key Account Management.

Key Tasks

• Deliver excellent service and relationship management to clients and agencies across both assigned accounts and support accounts.
• Manage publisher relationships necessary for the successful management of assigned programs.
• Initiate and implement ideas to grow affiliate activities across the different markets in line with the needs of clients and assist clients in the creation of quarterly and yearly strategies.
• Take 100% ownership of assigned accounts delivery and service levels and pro-actively provide insight to Team Leaders.
• Have regular meetings/calls with all clients and affiliates and develop excellent relationships with both assigned and support accounts.
• Organise exposure on a weekly basis and ensure assets are sent to affiliates in a timely manner.
• Work with Account Managers to ensure programmes are executed flawlessly and monitor performance to ensure any issues are dealt with quickly and professionally.
• Be committed to learn the different ways each market operates and how to use all internal systems/tools required to manage the programmes.
• Communicate with the client/agency on performance supported by the generation and delivery of regular reports and presenting monthly and quarterly reviews.
• Trial new affiliates or new technologies in order to grow affiliate programmes and collate affiliate information to present new opportunities to clients on a global level.
• Create documents that support and ease the daily workload for the client.
• Attend appropriate client and networking events to enhance client relationship development.
• Be the internal owner of all assigned accounts and be fully informed and able to provide information when required, to include metrics, objectives and status.

Skills & Expertise

• Enthusiastic, committed, and passionate about digital.
• Ability to see the bigger picture and identify areas of opportunity and risk.
• Committed to growing programmes and providing excellent account support to deliver the highest levels of client service to ensure retention.
• Seeks ownership and readily accepts accountability.
• Proven ability to develop strong working relationships, externally and internally.
• Strong time management and organisational skills to maintain own workflow and meet deadlines.
• Confident and excellent communicator with a keen attention to detail.
• Fast learner and eager to deepen knowledge and understanding.
• Numerate with a good level of knowledge of MS Office packages.

Our Offer

• Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.
• Flexi-Office: We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy.
• Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home.
• Pension: We make regular contributions to support your retirement savings.
• Private Medical Insurance: Comprehensive coverage for a range of health, vision and dental treatments.
• Electric Vehicle & Cycle to Work Schemes: Save on commuting costs through tax-efficient schemes for electric vehicle leasing and bike purchase.
• Save on childcare costs through a salary sacrifice scheme with tax and National Insurance savings.
• In addition, you’ll benefit from our global offering, including health and wellbeing initiatives, learning and development via Awin Academy, and peer-to-peer recognition programmes.
• Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members.

If you need support at any point in the application or interview process, please let us know. Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.