Purpose of Position As a Customer Experience Specialist , you will be responsible for creating and executing high-quality educational content for advertisers using our Platform Services propositions , supporting the growth of their affiliate programmes and enabling the self-unlocking of GP. This role focuses on developing engaging, practical content such as how-to guides, articles, platform training videos, webinars, and email lifecycles , as well as testing new initiatives that explore opportunities to drive revenue and continuously improve the advertiser experience. Alongside content creation, you will work closely with the Customer Experience Team Leader to maximise advertiser potential across Self-Service and Essentials . This includes identifying under-utilised platform features, and supporting a broad range of departmental initiatives - from publisher activation to strategic peak-planning campaigns delivered via emails, guides, and webinars. If you're a creative, commercially-minded individual with strong cross-department collaboration skills, this is an exciting opportunity to join a fast-paced, dynamic team passionate about helping to grow the grassroots brands of the future. Your location: London, Warsaw, Madrid, or Ia?i Key Tasks Develop creative, innovative content that provides "virtual hand-holding" and self-serve enablement for advertisers. Confidently present content both internally and externally, including to senior-level stakeholders. Support or take ownership of short-term, high-impact departmental projects focused on driving quick wins and maximising GP potential for Platform Service advertisers. Coordinate and create compelling peak - planning content , from major seasonal events (e.G. Cyber) to locally focused initiatives. Plan, host, and record webinars covering strategic themes, publisher types, and seasonal planning. Work closely with neighbouring functions and teams, including Onboarding, Customer Support, Customer Success, Platform Service Delivery, Marketing, Product, and UX . Deliver occasional Random Acts of Kindness (RAOKs) to top-performing advertisers to support engagement and GP growth. Conduct Quality Assurance tasks to embed the Awin Branding and TOV guidance across neighbouring functions content (such as email templates and client ppts). Skills this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Awin is part of the Axel Springer group.Learn more at, and explore the Axel Springer Essentials here: Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
Customer Experience Specialist (F/M/D) employer: Awin
Awin is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Product Manager to thrive. With a strong focus on employee growth and development, Awin offers numerous opportunities for professional advancement while ensuring a supportive environment where your contributions directly impact user experiences. Located in a vibrant area, the company provides unique advantages such as flexible working arrangements and a commitment to work-life balance, making it a rewarding choice for those seeking meaningful employment.
