At a Glance
- Tasks: Drive meaningful change in service design to enhance customer experiences.
- Company: Join Awin, a dynamic company focused on online business growth.
- Benefits: Enjoy a four-day work week, flexible remote options, and wellness support.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
- Why this job: Shape innovative services and make a real impact on customer journeys.
- Qualifications: Experience as a Senior Service Designer with strong communication and facilitation skills.
The predicted salary is between 60000 - 80000 £ per year.
Purpose of Position
Are you looking to drive meaningful change across how products, teams, and services come together to deliver great experiences? We’re seeking a Senior Service Designer to join Awin in our mission to help customers grow their business online. You’ll play a vital role within the UX team, shaping how end-to-end services are designed across Awin. Working closely with Product, Engineering, Customer Success and Commercial teams, you’ll help embed service design thinking across the organisation. From discovery through to delivery and continuous improvement you’ll ensure our experiences are connected, efficient, and built around real customer needs.
What You'll Be Responsible For
- Driving end-to-end service design across key Awin journeys (e.g. onboarding, activation, support), connecting product experiences with operational processes and customer interactions.
- Leading discovery and service design activities, using research, journey maps, blueprints, and workshops to uncover pain points, align teams, and identify opportunities that create clarity and drive action.
- Working closely with Product, Design and Engineering teams to shape joined-up, scalable solutions and help translate service design into changes that can be delivered and implemented.
- Helping reduce friction across services, improving handoffs, simplifying journeys, and making it easier for teams to deliver a better experience.
- Partnering with Customer Success, Support, and Commercial teams to ensure real world service delivery is reflected in design decisions and that improvements are workable in practice.
- Setting service design standards and ways of working, helping embed service design thinking across the organisation.
- Communicating service insights and design decisions clearly, using storytelling and facilitation to help teams and stakeholders make informed decisions.
- Championing user-centred and evidence-based design, ensuring decisions are grounded in research and real customer needs.
Your Skills
- Experience as a Senior or Lead Service Designer is a must.
- Significant hands-on experience working across complex, multi-touchpoint services.
- Expertise in core service design methods, including: journey mapping, service blueprinting systems and ecosystem thinking.
- Ability to connect product, process, people, and technology, and spot the organisational or operational issues behind customer pain points (not just product or UX problems).
- Strategic mindset, able to zoom out to systems-level problems and zoom in to drive practical, deliverable improvements.
- Experience working with agile cross-functional teams and influencing stakeholders across Product, Engineering and other functions.
- Confidence facilitating workshops and collaborative sessions.
- Clear communication skills, with the ability to turn complex services into simple, useful narratives and recommendations.
- Commitment to mentoring and enabling others, helping teams adopt service design thinking and improve how they work.
- A working knowledge of accessible design and comfort using tools (e.g. Figma, FigJam, Miro) to map services, collaborate, and communicate ideas.
Our Offer
- Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.
- Flexi-office: We offer an international culture and flexibility through our hybrid/remote working scheme which is designed to foster a culture of mutual trust and working flexibility.
- Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace when working from home.
- Health and Wellbeing: With our support and access to various initiatives and sports offers, you can focus on your mental and physical wellbeing.
- Development: We’ve built our extensive training suite, Awin Academy, to cover a wide range of skills that support your professional and personal growth, with trainings conveniently packaged to help your overall development.
- Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer recognition programme.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer (f/m/d)
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Awin Global for a Senior Service Designer (f/m/d), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Awin Global before they go live!
We think you need these skills to ace Senior Service Designer (f/m/d)
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Service Designer (f/m/d) at Awin Global, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Awin Global does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Awin Global. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Awin Global.
How to prepare for a job interview at Awin Global
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Awin Global, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Awin Global might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Awin Global!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Awin Global is looking for.
