Technical Support Executive (Spanish Speaking, FTC June 2027) in London

Working as an Integration Analyst within the Technical Services department, you will be assisting in launching some of the top brands onto our Network by providing a high-level of Technical Support during the Integration Process. This is a fast-paced role where you will be liaising with the client’s marketing and technical sides to ensure the implementation of our bespoke online tracking technology is delivered on time and in accordance with the agreed campaign specifications. Excellent communication skills and a keen eye for detail are essential. This is a 1-year FTC maternity cover role. This is a hybrid position, working from our local office on a weekly basis.

Key Tasks

• Assisting clients when launching onto the Network by providing detailed and thorough Technical Integration Support.
• Acting as the "middle-man" to give technical guidance clearly and concisely.
• Isolating errors quickly within client setups and providing feedback on possible solutions.
• Negotiating and handling objections for below-standard setups that do not align with team targets.
• Contributing to the monthly Integration Team targets, which are incentivized on over-performance.
• Reviewing fellow team members' work for technical sign-off.
• Reporting technical issues/bugs with the platform and escalating as appropriate.
• Administration of a knowledge base used internally and externally.
• Providing high-level training to internal colleagues.
• Testing of new developments and features.

While the above provides a general expectation, the role is expected to evolve, allowing greater scope to gain knowledge and experience within the online and affiliate marketplace. As a hard-working member of the team, it is anticipated that you will, in time, use the skills developed in this role to form a solid basis for upward progression within the company.

Skills & Experience

• Strong analytical skills and the ability to see the bigger picture.
• Strong communication skills, preferably with customer service experience, and an understanding of relationship building.
• Knowledge of web languages such as basic HTML, SQL, JavaScript, and ideally PHP.
• Familiarity with e-commerce platforms and their use.
• Commitment to continually improving productivity and quality of work.
• Self-motivated and a self-starter.
• Understanding of the importance of processes, procedures, and their application.
• Ability to work in a fast-paced, dynamic environment.
• Ability to work harmoniously and effectively as part of a team.
• IT-related degree or relevant work experience.

Our Offer

• Flexi-Week and Work-Life Balance: A flexible four-day Flexi-Week at full pay with no reduction to annual holiday allowance, plus various paid special leaves.
• Remote Working Allowance: Monthly allowance to cover part of running costs, plus support in setting up a remote workspace.
• Flexi-Office: International culture and flexibility through Flexi-Office and hybrid/remote work possibilities across Awin regions.
• Development: Extensive training suite Awin Academy covering a wide range of skills for professional and personal growth.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, and our employees power our vision to build the world’s leading open partner ecosystem. If you need support at any point in the application or interview process, please let us know.