Program Development Director - Platform Services in London

Awin is a global affiliate marketing platform connecting advertisers and publishers to grow their businesses worldwide. The Platform Services Business Unit is responsible for scaling value across thousands of self‑service advertisers – delivering consistent customer outcomes and predictable revenue at scale.

We are looking for a Program Development Director to drive growth and development of our ICP cohort of self‑service customers. Platform Services is a fast‑paced and highly‑collaborative business unit; we see ourselves as the engine room for Awin’s overall growth. As such the role requires someone who is comfortable working at speed in a highly‑collaborative manner, with colleagues within the business unit and also outside too – particularly with product, CRM, finance, marketing, and group legal. Reporting directly to the Vice President of the Platform Business Unit, you will be an integral part of the senior management team, bringing proven expertise of working directly with large accounts to make this knowledge part of our DNA.

Key Responsibilities

• Overall responsibility for the performance and growth of your portfolio of clients.
• Accountability for leading the department in its work, ensuring you always set an example for every member of the team and model our Awin values.
• Develop strong collaborative relationships with key stakeholders outside the department, for example with the Product organisation, Finance, CRM, and Insights teams.
• Ensure you are on top of the performance trends across your portfolio; you need to be highly adept when it comes to interpreting data from a large portfolio and developing strategies to constantly drive performance.
• Implement a client partnership model to the overall Business Unit ensuring that we have personal relationships with our most important customers.
• Proactively identify high‑growth opportunities and risks at a client level, ensuring that teams and individuals have clear goals and responsibilities as a result.
• Set department OKRs which ensure alignment with the Business Unit and Awin Group strategies, and work with the managers to ensure their strategic direction also feeds into this.
• Devise and present strategies, goals, and results to internal stakeholders, up to Board level if necessary.
• Ensure each team is set up to maximise the revenue potential from its client base.
• Work with internal stakeholders (P&C, FP&A, Talent) to ensure that the team’s performance is supported and that staffing and talent management match business needs.
• Provide strong and relevant leadership, coaching, mentoring and troubleshooting to direct reports and, where necessary, to the broader team.
• Provide people leadership for the team – development and performance management to ensure high performance and customer satisfaction.
• Create a great place for people to work consistently with the Awin values and embody Awin’s desire to create a market‑leading work environment.

Skills & Experience

• 6+ years of professional experience in the digital space (at least 4 of which being at a senior level within an affiliate network or agency).
• Direct experience of working with large clients; we want to bring client side knowledge into our Business Unit to identify opportunities to scale up.
• Track record of developing and delivering account management services within digital marketing.
• Proven senior‑level relationship building, both internally and externally.
• Strong leadership experience managing or leading a team of 20+ people in an international and hybrid setup.
• Show true passion about servicing our clients at scale and the delivery of win‑win‑win solutions for customers and partners, with preference given to candidates with experience of utilising AI to drive effective customer outcomes at scale.
• Commercial orientation and strong strategic awareness.
• Excellent understanding of monetisation levers within an affiliate commercial model.
• Strong analytical experience and a data‑led decision‑making default.
• Self‑motivated, ambitious and initiative‑taking.
• Confidence and ability to work in a fast‑paced and dynamic environment.

Why This Role Matters

Platform Services is a strategic growth engine for Awin. This role ensures our largest and most important cohort of customers continue to grow and remain long‑term customers of Awin.

What We Offer

• Senior, high‑impact leadership role within a global organisation.
• The opportunity to shape how Platform Services scales over its next growth phase.
• A collaborative, data‑driven culture with global reach.
• Competitive compensation and benefits:

• Hybrid working: 2‑3 days working from office, attending events or external stakeholders.
• Flexi‑Week and Work‑Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four‑day Flexi‑Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
• Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
• Flexi‑Office: We offer an international culture and flexibility through our Flexi‑Office and hybrid/remote work possibilities to work across Awin regions.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.