At a Glance
- Tasks: Transform data into insights and support strategy for top clients.
- Company: Join Awin, a dynamic and inclusive tech company.
- Benefits: Enjoy a four-day work week, remote work perks, and health coverage.
- Other info: Flexible working culture with great career development opportunities.
- Why this job: Make an impact by turning complex data into compelling stories.
- Qualifications: 1+ years in online marketing and strong analytical skills required.
The predicted salary is between 47250 - 57750 £ per year.
As a Customer Insights & Strategy Executive you will be responsible for supporting the Customer Insights & Strategy Leads and Client Director in delivering insights and strategy to our top performing clients, for industry events and as part of commercial opportunities. This role is offered on a one-year temporary contract.
Key Tasks
- Data provisioning – transforming and formatting data into a usable format ready for analysis
- Analysis – providing key datapoints from large datasets that enable Strategic Insight Leads to identify important information for presentations or further analysis
- Maintenance and upkeep of regular dashboards and reporting (Tableau/ Power BI, databricks)
- Review inbound on-demand requests to assess suitability for completion by the team, ensure requests are monitored and on track
- Support with presentation creation, adding data and ensuring alignment against brand guidelines
- Follow-up support – working with Managed Services teams to review and document outcomes from strategic recommendations
- Supporting the team in translating complex data into clear, compelling stories that drive actionable business insights and inform strategic decision-making
- Support Client Director with training content creation and distribution
- Attend client meetings (in person/ online)
- Communicate data requests to relevant internal teams or external clients
- Coordinate internal meetings, advocating prioritisation where necessary
- Stay abreast of digital trends and technologies
Skills & Expertise
- 1+ years of professional online marketing experience
- Understanding of affiliate marketing strategies
- Proficient in Microsoft office (Word, PowerPoint, Outlook)
- Competent in Excel, able to create basic formulas e.g. pivot tables, vlookups
- Competent user of Tableau and/or Power BI
- Basic understanding of all online marketing channels
- Strong written and verbal communication skills
- Solutions-minded with a strong attention to detail, uses initiative to spot trends and improvement opportunities
- Motivated by a desire to learn and understand the ‘why’
Our Offer
- Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.
- Flexi-Office: We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy.
- Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home.
- Pension: We make regular contributions to support your retirement savings.
- Private Medical Insurance: Comprehensive coverage for a range of health, vision and dental treatments.
- Electric Vehicle & Cycle to Work Schemes: Save on commuting costs through tax-efficient schemes for electric vehicle leasing and bike purchase.
- Workplace Nursery Benefit: Save on childcare costs through a salary sacrifice scheme with tax and National Insurance savings.
In addition, you’ll benefit from our global offering, including health and wellbeing initiatives, learning and development via Awin Academy, and peer-to-peer recognition programmes. Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Customer Insights Executive - Temporary Contract (f/m/d) in London employer: Awin Global
Awin is an exceptional employer that prioritises employee wellbeing and professional growth, offering a unique four-day Flexi-Week to support mental health while maintaining full pay. With a dynamic and inclusive culture, employees benefit from flexible working arrangements, comprehensive health coverage, and opportunities for continuous learning through Awin Academy, all within a collaborative international environment that values diversity and authenticity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insights Executive - Temporary Contract (f/m/d) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Awin Global.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Awin Global. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Insights Executive - Temporary Contract (f/m/d) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Awin Global.
How to prepare for a job interview at Awin Global
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Awin Global's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Awin Global offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
