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- Tasks: Lead user research initiatives and shape customer experience at Awin.
- Company: Awin is a dynamic, inclusive company focused on building a leading open partner ecosystem.
- Benefits: Enjoy flexible work options, health insurance, and a supportive development programme.
- Why this job: Make a real impact on product design while working in a collaborative and innovative environment.
- Qualifications: 3+ years in UX research with strong leadership and communication skills required.
- Other info: Diversity and inclusion are core values; we welcome all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Are you excited about strategic research and shaping something new? We're looking for a Lead UX Researcher to define user research at Awin and have a tangible impact on creating excellence in customer experience.You'll be free to take charge of research and help set how we do things. Working closely with our Product and Design teams, you'll influence how we create our products, ensuring we design based on real insights and needs.Our team is a bunch of lovely, smart and dedicated humans. And we offer some great benefits too!
Key Tasks:
- Defining and implementing user research process and methodologies at Awin
- Developing comprehensive user research strategies to guide our research initiatives
- Planning and conducting user research studies, including user interviews, usability testing, surveys, interviews, and more
- Promoting a culture of user-centricity and insight-driven decision-making across the company
- Educating teams on the value and principles of UX research
- Analysing and synthesizing research data to provide actionable insights
- Creating and delivering research reports and presentations to stakeholders
- Advocating for the importance of user research within the organization
- Leading the research team: providing line management, coaching, regular feedback, and clear development pathways
- Collaborating and building relationships with other customer facing teams to build regular feedback loops and centralize the voice of the customer
- Developing, owning and managing research documentation and repositories
Skills and expertise:
- At least 3 years of experience in a Senior/Lead UX Researcher role, with a proven track record of leading and managing strategic UX research projects
- Experience in setting up and running a user research function within a tech company
- Proficiency in a wide range of UX research methodologies and tools, such as usability testing, user interviews, surveys, and analytics
- Very strong understanding of UX processes
- Experience working in cross-functional teams and collaborating with product managers and designers
- Strong communication and presentation skills to effectively convey research findings and insights to non-technical stakeholders
- Leadership skills with the ability to inspire and guide teams toward a user-centric mindset
- Adaptability and openness to change, as the role involves establishing new processes and methodologies
Our Offer:
- Flexi-Week and Work-Life Balance:We prioritize your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction on your annual holiday allowance. We also offer a variety of different paid special leaves.
- Flexi-Office:Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours. Weoffer the flexibility to work wherever you wantwithin our Awin locations.
- Welfare: We provide you with a life assurance, travel insurance and private health insurance that covers several types of health, vision, and dental treatments. Furthermore, you can take advantage of our Cycle to Work Scheme or Season Ticket Loan.
- Health & Well Being:With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
- Development:Weve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. You can also improve your English skills by participating in our local language course.
- Remote Working:You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
- Appreciation:Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciationforcolleagues who have gonethe extra mileto supportyou.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, weve had to adapt and nurture our culture in a virtual environment. Our virtual Life @ Awin hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships is diverse and transparent, as are the employees powering our vision to build the worlds leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
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Lead UX Researcher (m/f/d) (London) employer: Awin Global
Contact Detail:
Awin Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead UX Researcher (m/f/d) (London)
✨Tip Number 1
Familiarise yourself with the latest UX research methodologies and tools. Being well-versed in usability testing, user interviews, and analytics will not only boost your confidence but also demonstrate your expertise during discussions with our team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a research team or project in the past. Highlighting your ability to inspire and guide others will resonate well with us as we value strong leadership in our culture.
✨Tip Number 3
Network with professionals in the UX field, especially those who have experience in tech companies. Engaging with others can provide insights into current trends and practices, which you can bring to the table when discussing your vision for user research at Awin.
✨Tip Number 4
Prepare to discuss how you would promote a culture of user-centricity within our organisation. Think about strategies you've implemented before and be ready to share your ideas on fostering insight-driven decision-making across teams.
We think you need these skills to ace Lead UX Researcher (m/f/d) (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in UX research, particularly any leadership roles or strategic projects you've managed. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for user-centric design and how your experience aligns with Awin's goals. Mention specific methodologies you’ve used and how they’ve led to successful outcomes in previous roles.
Showcase Your Research Skills: Include examples of user research studies you've conducted, detailing the methodologies used and the insights gained. This will help illustrate your ability to influence product design based on real user needs.
Prepare for Interviews: Be ready to discuss your approach to leading a UX research team and how you promote a culture of user-centricity. Prepare to share case studies that demonstrate your problem-solving skills and adaptability in changing environments.
How to prepare for a job interview at Awin Global
✨Showcase Your Strategic Thinking
As a Lead UX Researcher, you'll need to demonstrate your ability to define and implement user research processes. Be prepared to discuss your previous experiences in developing comprehensive research strategies and how they influenced product design.
✨Highlight Your Leadership Skills
This role involves leading a research team, so it's crucial to showcase your leadership experience. Share examples of how you've provided coaching, feedback, and development pathways for your team members in past roles.
✨Prepare for Cross-Functional Collaboration
You'll be working closely with Product and Design teams, so be ready to discuss your experience in cross-functional collaboration. Highlight specific projects where you successfully integrated user insights into the design process.
✨Communicate Insights Effectively
Strong communication skills are essential for this position. Prepare to present your research findings clearly and concisely, especially to non-technical stakeholders. Consider practising a presentation of a past project to demonstrate your ability to convey complex information simply.
