At a Glance
- Tasks: Provide top-notch technical support for launching major brands onto our network.
- Company: Join a dynamic tech company with a focus on innovation and collaboration.
- Benefits: Enjoy a flexible four-day work week, remote working allowance, and extensive training opportunities.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
- Why this job: Make a real impact in a fast-paced environment while developing your skills in tech integration.
- Qualifications: Strong analytical and communication skills; experience in customer service is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Working as an Integration Analyst within the Technical Services department, you will be assisting in launching some of the top brands onto our Network by means of providing a high level of Technical Support during the Integration Process. This is a fast-paced role where you will be liaising with both the client’s marketing and technical sides to make sure the implementation of our bespoke online tracking technology is successfully delivered on time in accordance with the agreed campaign specifications. Excellent communication skills and a keen eye for details are essential to become a successful candidate.
This is a hybrid position, working from our local office on a weekly basis.
Key Tasks- Assisting clients when launching onto the Network by providing detailed and thorough Technical Integration Support.
- Acting as the ‘middle-man’ to give technical guidance clearly and concisely.
- Isolate errors quickly within client setups and provide feedback on possible solutions.
- Negotiate and objection handle below standard setups that do not align with team targets.
- Contributing to the monthly Integration Team targets, which are incentivised on over-performance.
- Review fellow team members' work for the purpose of technical sign-off.
- Report technical issues/bugs with the platform and escalating as appropriate.
- Administration of a knowledge base used internally and externally.
- Provide high level training to internal colleagues.
- Testing of new developments and features.
Whilst the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate market place. As a hard-working member of the team, it is anticipated that you will in time use the skills developed in this role to form a solid basis for upward progression within the company.
Skills & Experience- Strong analytical skills while also ‘seeing the bigger picture’.
- Strong communication skills, ideally with customer service experience where you understand the importance of relationship building.
- Familiar with E-commerce platforms and their use.
- Strives to continually improve productivity and quality of work produced.
- Self-motivated and a self-starter.
- Understands the importance of processes and procedures and the application of these.
- Ability to work in a fast-paced and dynamic environment.
- Ability to work harmoniously and effectively as part of a work team.
- IT-related degree or relevant work experience.
- Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance.
- Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs.
- Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.
- Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Global Technical Integration Support Executive - 1 year FTC employer: Awin Global
At Awin, we pride ourselves on being an exceptional employer, offering a dynamic work environment in London that fosters both personal and professional growth. With our commitment to work-life balance through a flexible four-day work week, comprehensive training via Awin Academy, and a strong focus on diversity and inclusion, we ensure that every employee feels valued and empowered to thrive. Join us to be part of a collaborative team that champions innovation and supports your career aspirations in the fast-paced world of online marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Global Technical Integration Support Executive - 1 year FTC
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires liaising with both technical and marketing teams, make sure you can explain complex ideas simply. Try role-playing with a friend or using online resources to sharpen your pitch.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to dive into the exciting world of technical integration support.
We think you need these skills to ace Global Technical Integration Support Executive - 1 year FTC
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Global Technical Integration Support Executive role. Highlight your relevant experience and skills that match the job description, especially your communication skills and technical knowledge.
Show Off Your Analytical Skills:Since this role requires strong analytical skills, don’t shy away from showcasing examples where you've successfully solved problems or improved processes. We want to see how you can 'see the bigger picture' while also diving into the details.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant. Remember, you’ll be acting as a ‘middle-man’ in the role, so demonstrating your ability to communicate clearly from the get-go is essential.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Awin Global
✨Know Your Tech Inside Out
As a Global Technical Integration Support Executive, you'll need to be well-versed in the technical aspects of integration. Brush up on your knowledge of online tracking technology and e-commerce platforms. Be ready to discuss how you would troubleshoot common issues and provide clear guidance to clients.
✨Show Off Your Communication Skills
This role requires excellent communication skills, so practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully liaised between technical and non-technical teams in the past. This will demonstrate your ability to act as the 'middle-man' effectively.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to showcase your analytical skills during the interview. Think of specific instances where you've isolated errors or provided solutions in a fast-paced environment. Highlight your ability to negotiate and handle objections, especially when setups don't meet standards.
✨Emphasise Team Collaboration
Since this role involves working closely with team members, be ready to discuss your experience in collaborative settings. Share examples of how you've contributed to team targets and supported colleagues, as this will show that you're a team player who values collective success.
