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- Tasks: Assist with customer experience at Y Muni, engaging with visitors and supporting events.
- Company: Awen Trading Ltd is a charity-driven company enhancing lives through arts and culture in South Wales.
- Benefits: Enjoy a 20% discount at Awen Cafes, pension contributions, and access to exclusive discounts.
- Why this job: Join a vibrant arts venue, connect with live music and theatre, and make a positive impact.
- Qualifications: Must be 18+ with a passion for customer service and the arts.
- Other info: We celebrate diversity and encourage applications from all backgrounds, offering guaranteed interviews for eligible candidates.
Cwmni Cyfyngedig Masnachu Awen
Mae Ymddiriedolaeth Ddiwylliannol Awen yn elusen restredig wedi ei lleoli yn Ne Cymru, sydd yn berchen ar is-gwmni, y cwmni cyfyngedig Masnachu Awen. Ein pwrpas yw i wella bywydau.
Am fwy o wybodaeth ewch i’n gwefan: www.awen-wales.com
Awen Trading Ltd
Awen Trading Ltd is the commercial arm and wholly owned subsidiary of Awen Cultural Trust, a registered charity based in South Wales. Our purpose is to make people’s lives better.
For further information please visit our website: www.awen-wales.com
Position:
Basis: Part Time – 15 hours per week
Salary: £9,855 per annum
Base: Y Muni
Status: Permanent
Accountable to: Customer Experience Manager, General Manager
Closing date: Wednesday 9 July 2025
We’re looking for a casual customer experience assistant to work front of house at our newly redeveloped arts venue Y Muni. This is an exciting role for someone with an interest in live music, theatre and the arts, who is passionate about providing excellent customer service, with a positive, can-do attitude. Applicants must be 18+ due to licensing laws.
Benefits of Working for Awen:
- Pension 6% matched
- 20% discount at Awen Cafes
- Access to Awen\’s Benefits Platform (i.e., discounts at high street stores, supermarkets, restaurants, holidays and cinema)
- Discounted membership at Halo Leisure Centres
- Access to Health Assured
- Family Friendly Organisation
Requirements:
Cliciwch yma ar gyfer amlinelliad llawn y swydd.
Please click here for the full job outline.
Please click here for information about working with us.
Cliciwch yma am fwy o wybodaeth am weithio gyda ni.
Other information:
At Awen we are committed to ensuring our people are at the heart of all that we do. We want to instil an organisational culture that values people from all backgrounds and are passionate about increasing the diversity of our workforce.
We welcome and encourage applications from all backgrounds, and we do not discriminate on the basis of disability, race, colour, ethnicity, gender, gender identity, religion, sexual orientation, age, or other category protected by law.
As part of our commitment to increasing the diversity of our workforce, we provide a guaranteed interview scheme to applicants who meet the minimum requirements for the job and are disabled or people of the global majority.
As part of our application process, you can ask to be considered under this scheme if you are from the global majority or have a physical or mental impairment that has a ‘substantial’ and ‘long-term’ negative effect on your ability to do normal daily activities. Providing that you meet the minimum requirements for the role, you’ll then be invited for an interview.
The minimum requirements are the essential criteria outlined in the person specification for each position. These criteria are what the job holder will need to demonstrate they have, through their application form.
To apply, please complete our online application form. If you need another accessible format or any other support with the recruitment process, please get in touch by emailing support@awen-wales.com or calling 01656 754825.
If you are selected for an interview and would like to visit the venue, then please email support@awen-wales.com.
For an informal discussion about this role, please contact dan.earnshaw@awen-wales.com
Note: Please note that on submission of your application, you will receive an email asking you to complete an Equity, Diversity and Inclusion (EDI) questionnaire. This data is used for statistical purposes only and is not identifiable to an individual. It is utilized by the People Team to support our commitment to EDI and will help us improve accessibility and diversity in our advertising and recruitment campaigns.
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Customer Experience Events Assistant (15 hours) - Y Muni employer: Awen Cultural Trust
Contact Detail:
Awen Cultural Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Events Assistant (15 hours) - Y Muni
✨Tip Number 1
Familiarise yourself with Y Muni and its events. Attend a few shows or visit the venue to get a feel for the atmosphere and customer experience. This will help you speak confidently about your passion for the arts during the interview.
✨Tip Number 2
Showcase your customer service skills by volunteering or working in similar roles. Highlight any experiences where you've gone above and beyond to ensure a positive experience for customers, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Network with people in the local arts community. Engaging with artists, performers, and other event staff can provide valuable insights and connections that may help you stand out as a candidate.
✨Tip Number 4
Prepare to discuss your understanding of diversity and inclusion in the workplace. Awen values a diverse workforce, so be ready to share your thoughts on how you can contribute to creating an inclusive environment at Y Muni.
We think you need these skills to ace Customer Experience Events Assistant (15 hours) - Y Muni
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Experience Events Assistant position. Understand the key responsibilities and requirements, especially the emphasis on customer service and a passion for the arts.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, live music, theatre, or the arts. Use specific examples that demonstrate your skills and enthusiasm for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for providing excellent customer service and your interest in the arts. Mention why you want to work at Y Muni and how you align with Awen's mission to improve lives.
Follow Application Instructions: Ensure you complete the online application form as specified. Double-check that all required documents are attached and that your application is submitted before the closing date of 9 July 2025.
How to prepare for a job interview at Awen Cultural Trust
✨Show Your Passion for the Arts
Make sure to express your enthusiasm for live music, theatre, and the arts during the interview. Share any personal experiences or events you've attended that highlight your interest in the cultural sector.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight your ability to handle difficult situations with a positive attitude and your commitment to making people's experiences enjoyable.
✨Research Awen Trading Ltd
Familiarise yourself with Awen Trading Ltd and its mission to improve lives through culture. Understanding their values and goals will help you align your answers with what they are looking for in a candidate.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This shows your genuine interest in the role and helps you understand more about the company culture and expectations.
