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- Tasks: Assist customers at Y Muni, ensuring a fantastic experience during events.
- Company: Awen Trading Ltd is a charity-driven company enhancing lives through arts and culture in South Wales.
- Benefits: Enjoy a competitive salary, pension scheme, discounts, and access to wellness resources.
- Why this job: Join a vibrant team passionate about arts, music, and delivering exceptional customer service.
- Qualifications: Must be 18+ with a positive attitude and interest in live events.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
Cwmni Cyfyngedig Masnachu Awen
Mae Ymddiriedolaeth Ddiwylliannol Awen yn elusen restredig wedi ei lleoli yn Ne Cymru, sydd yn berchen ar is-gwmni, y cwmni cyfyngedig Masnachu Awen. Ein pwrpas yw i wella bywydau.
Am fwy o wybodaeth ewch i’n gwefan: www.awen-wales.com
Awen Trading Ltd
Awen Trading Ltd is the commercial arm and wholly owned subsidiary of Awen Cultural Trust, a registered charity based in South Wales. Our purpose is to make people’s lives better.
For further information please visit our website: www.awen-wales.com
Position:
Basis: Casual
Salary: £12.60 per hour
Base: Y Muni
Status: Casual
Accountable to: Customer Experience Manager, General Manager
Closing date: Wednesday 30 July 2025
We’re looking for a casual customer experience assistant to work front of house at our newly redeveloped arts venue Y Muni. This is an exciting role for someone with an interest in live music, theatre and the arts, who is passionate about providing excellent customer service, with a positive, can-do attitude. Applicants must be 18+ due to licensing laws.
Benefits of Working for Awen:
- Pension 6% matched
- 20% discount at Awen Cafes
- Access to Awen\’s Benefits Platform (i.e. discounts at high street stores, supermarkets, restaurants, holidays and cinema)
- Discounted membership at Halo Leisure Centres
- Access to Health Assured
- Family Friendly Organisation
Requirements:
Cliciwch yma ar gyfer amlinelliad llawn y swydd.
Please click here for the full job outline.
Please click here for information about working with us.
Cliciwch yma am fwy o wybodaeth am weithio gyda ni.
Other information:
At Awen we are committed to ensuring our people are at the heart of all that we do. We want to instil an organisational culture that values people from all backgrounds and are passionate about increasing the diversity of our workforce.
We welcome and encourage applications from all backgrounds, and we do not discriminate on the basis of disability, race, colour, ethnicity, gender, gender identity, religion, sexual orientation, age, or other category protected by law.
As part of our commitment to increasing the diversity of our workforce, we provide a guaranteed interview scheme to applicants who meet the minimum requirements for the job and are disabled or people of the global majority.
As part of our application process, you can ask to be considered under this scheme if you are from the global majority or have a physical or mental impairment that has a ‘substantial’ and ‘long-term’ negative effect on your ability to do normal daily activities. Providing that you meet the minimum requirements for the role, you’ll then be invited for an interview.
The minimum requirements are the essential criteria outlined in the person specification for each position. These criteria are what the job holder will need to demonstrate they have, through their application form.
To apply please complete our online application form. If you need another accessible format or any other support with the recruitment process, please get in touch by emailing support@awen-wales.com or calling 01656 754825.
If you are selected for interview and would like to visit the venue, then please email support@awen-wales.com.
For an informal discussion about this role, please contact dan.earnshaw@awen-wales.com.
Note: Please note that on submission of your application, you will receive an email asking you to complete an Equity, Diversity, and Inclusion (EDI) questionnaire. This data is used for statistical purposes only and is not identifiable to an individual. It is utilized by the People Team to support our commitment to EDI and will help us improve accessibility and diversity in our advertising and recruitment campaigns.
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Casual Customer Experience Events Assistant - Y Muni employer: Awen Cultural Trust
Contact Detail:
Awen Cultural Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Customer Experience Events Assistant - Y Muni
✨Tip Number 1
Familiarise yourself with Y Muni and its events. Understanding the venue's offerings and the type of customer experience they aim to provide will help you engage more effectively during interviews.
✨Tip Number 2
Showcase your passion for the arts and live events. Be prepared to discuss your favourite performances or experiences in the arts, as this will demonstrate your genuine interest in the role.
✨Tip Number 3
Highlight any previous customer service experience you have. Even if it's not directly related to the arts, being able to share examples of how you've provided excellent service can set you apart.
✨Tip Number 4
Network with current or former employees of Awen Trading Ltd. They can provide insights into the company culture and what it takes to succeed in the role, which can be invaluable during your application process.
We think you need these skills to ace Casual Customer Experience Events Assistant - Y Muni
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Casual Customer Experience Events Assistant position. Tailor your application to highlight relevant experiences in customer service and your passion for the arts.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for live music, theatre, and the arts. Emphasise your positive attitude and any previous experience in customer-facing roles to demonstrate your suitability for the position.
Highlight Relevant Skills: Make sure to showcase skills that align with the job requirements, such as communication, teamwork, and problem-solving abilities. Use specific examples from past experiences to illustrate these skills effectively.
Follow Application Instructions: Complete the online application form as instructed. Ensure all sections are filled out accurately and double-check for any errors before submitting. Remember to mention if you wish to be considered under the guaranteed interview scheme if applicable.
How to prepare for a job interview at Awen Cultural Trust
✨Show Your Passion for the Arts
Make sure to express your enthusiasm for live music, theatre, and the arts during the interview. Share any personal experiences or events you've attended that highlight your interest in the cultural sector.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight your ability to handle difficult situations with a positive attitude, as this is crucial for a customer experience assistant.
✨Research Awen Trading Ltd
Familiarise yourself with Awen's mission and values. Understanding their commitment to improving lives will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This shows your interest in the role and helps you understand more about the company culture and expectations, which is important for a casual position.
