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- Tasks: Assist with customer orders, liaise with teams, and manage documentation.
- Company: Join AAK, a global leader in specialty vegetable fats with a passion for innovation.
- Benefits: Enjoy free hot drinks, onsite parking, 25 days holiday, and a company pension.
- Why this job: Be part of a supportive team where your contributions make a real impact.
- Qualifications: 3 years' experience in a similar role, strong communication skills, and attention to detail.
- Other info: Full-time position in St Leonards, offering a competitive salary starting from £30k.
The predicted salary is between 24000 - 42000 £ per year.
Customer Service Assistant
AAK is proud to be the world’s leading producer of specialty vegetable fats. Through our unique co-development approach, we develop and provide value-adding vegetable oil solutions in close collaboration with our customers, enabling them to achieve long-lasting business results.
By doing so, we solve customer specific needs across many industries including Bakery, Chocolate & Confectionery, Dairy, Foodservice, Infant Nutrition and Personal Care.
Our pioneering spirit and passion for innovation keeps us at the cutting edge of our industry and is what sets us apart. It enables our employees to work in a safe and supportive environment in which they make a genuine impact.
AAK employ more than 3,500 employees globally and with 20 production facilities and customisation plants, and sales offices in over 25 countries spanning six continents we have one of our industries most diverse global footprints.
AAK BD Foods
BD Foods joined AAK International in 2019 as part of the Global Foodservice Group. Now AAK BD Foods, the site is a producer of tailor-made restaurant quality meal accompaniments and boasts a portfolio of over 3,000 products. With the ethos “Chefs not machines”, quality and innovation are at the heart of what they do. With its purpose-built manufacturing site based in St Leonards on Sea, the Company produces solution-based chilled, ambient, and frozen products in a variety of pack formats for the food service sector.
Responsibilities
• Monitor order and orders enquiries inboxes
• New orders – below process when new orders are received:
• Liaising closely with planning and warehouse teams regarding orders and deliveries
• Order, delivery, purchasing amendments and communication to relevant customers
• Liaising with Technical, planning and warehouse teams to manage NI/ROI orders and deliveries
• Answering and diverting phone calls, door intercom and informing the appropriate people of any visitors.
• Daily haulier run sheet for dispatch team and daily haulier paperwork via various portals and emails
• Customers order update sheets – recording of any failures or amendments that have been made to orders for specific customers
• Attendance at customer supply meetings as and when required
• Producing various service level reports
• POD matching with invoices for smooth invoicing
• Stand in to host and record multi dept Daily Morning Meeting
• Management and responsibility for moving orders and all related documentation and keeping other relevant internal depts updated.
• Management of orders and bookings within various self-managed stock customer portals
• Uploading invoices to QuickBooks ensuring all checks have been carried out to correct
• Daily checks on delivery discrepancies, successes and failures to ensure correct quantities for invoice
• Weekly cross check with finance and the SAP system, including price checks and due dates
• Consignment stock portal invoicing
• Assisting Credit control function – price queries, QB & SAP queries, Quantity discrepancies, monitoring credit control log to help to resolve and queries for the finance team
About you
• Minimum of 3 years’ experience within a similar role
• Strong and effective communicator
• A problem solver
• Attention to detail
• Strong interpersonal skills and ability to build relationships with key stake holders
• General IT skills
In return AAK offer:
• Free Hot Drinks
• Free Parking Onsite
• 25 Days Holidays Plus Bank Holidays
• Company Pension 3% Employee, 5% Employer
• UK Healthcare Scheme, Including Gym, and Lifestyle Discounts
Diversity & Inclusion at AAK
AAK prohibits discrimination on the basis of race, colour, sex, sexual orientation, age, national origin, physical or mental disability, religion, veteran status, and any other class of individuals protected from discrimination under state or federal law in any aspect of the access to, admission, or treatment of students in its programs and activities, or in employment
Location: St Leonards, Hastings
Contract: Full time
Hours: 40 hours per week, Mon-Fri, 08:00am-17:00pm with a 60-minute unpaid break.
Salary: Starting from £30k per annum
You may also have experience in the following: Distribution Admin. Warehouse Administrator, Sales administrator, Order Processing, Office Assistant, Administrator, Administration, Customer Service, Office Administrator, Admin Assistant, Customer Services, Administrative Assistant, etc.
REF-222 632 #J-18808-Ljbffr
Customer Service Assistant employer: AWE
Contact Detail:
AWE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with AAK's products and services. Understanding their specialty vegetable fats and how they cater to various industries will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your communication skills. As a Customer Service Assistant, you'll need to liaise with multiple teams and customers, so be prepared to discuss examples of how you've effectively communicated in previous roles.
✨Tip Number 3
Showcase your problem-solving abilities. Be ready to share specific instances where you've successfully resolved customer issues or improved processes, as this is crucial for the role.
✨Tip Number 4
Demonstrate your attention to detail. Prepare to discuss how you manage order discrepancies or maintain accurate records, as these skills are essential for ensuring smooth operations in the role.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'order management', 'communication', and 'problem-solving' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've successfully managed orders or resolved customer issues in previous roles.
Highlight Relevant Skills: In your application, emphasise skills that align with the job requirements, such as attention to detail, strong communication abilities, and proficiency in IT systems. This will demonstrate that you are well-suited for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Assistant.
How to prepare for a job interview at AWE
✨Know the Company
Before your interview, take some time to research AAK and its values. Understanding their focus on innovation and customer collaboration will help you align your answers with their ethos.
✨Showcase Your Communication Skills
As a Customer Service Assistant, effective communication is key. Prepare examples of how you've successfully communicated with customers or resolved issues in previous roles.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in past positions and how you approached solving them. This will highlight your problem-solving skills, which are crucial for this role.
✨Highlight Attention to Detail
Given the responsibilities of managing orders and documentation, emphasise your attention to detail. Share instances where your meticulousness led to successful outcomes in your previous jobs.
