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- Tasks: Manage customer contracts and collaborate with stakeholders to drive change and compliance.
- Company: AWE, a leading organisation with a focus on innovation and teamwork.
- Benefits: Enjoy a 9-day working fortnight, generous leave, and a market-leading pension scheme.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in relationship management and strong organisational skills are essential.
- Other info: Flexible working options and opportunities for professional development available.
The predicted salary is between 42000 - 58000 £ per year.
Location: Aldermaston, located between Reading and Basingstoke, with free onsite parking.
Package: Starting from 49,830 (depending on your suitability, qualifications, and level of experience)
Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application.
Let us introduce the role
As the Customer Contracts Manager, you will be working with internal and external stakeholders to facilitate change control and understand and escalate impacts. You will provide support to the Customer Contracts Function in the operation and implementation of Customer Contracts processes.
In this role you will:
- Conduct assessments on the viability of internal and external opportunities.
- Monitor compliance with the Customer Contracts processes to measure operational efficacy, reporting the outcomes and recommend any management interventions.
- Maintain working relationships with key internal and external stakeholders.
- Develop impact assessments of changes including costing and pricing.
- Identify and quantify the actual and potential impacts of key business performance risks, compliance risks, issues and opportunities on the performance baseline throughout the programme lifecycle.
- Adhere to Customer Contracts processes, governance, tools and templates for all activities.
- Schedule and deliver training courses on behalf of Customer Contracts.
- Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player.
- Develop and maintain Customer Contracts performance tools and processes to measure delivery.
- The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs.
Whilst not to be considered a tick list, we\’d like you to have experience in some of the following:
- Effective relationship management at all levels with key internal and external customers and stakeholders.
- Good facilitation, presentation, leadership and interpersonal skills.
- Excellent organisational and analytical skills and effectiveness to manage priorities in a multitasking role delivering to challenging timescales.
- Ability to make sound decisions and to constructively challenge.
- Experience in leading performance management on customer contracts of varying scales and complexities.
Some reasons we think you\’ll love it here:
AWE has wide range of benefits to suit you. These include:
- 9-day working fortnight – meaning you get every other Friday off work, in addition to 270 hours of annual leave.
- Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions).
- Family friendly policies: Maternity Leave – 39 Weeks Full Pay and Paternity Leave – 4 Weeks Full Pay.
- Opportunities for Professional Career Development including funding for annual membership of a relevant professional body.
- Employee Assistance Programme and Occupational Health Services.
- Life Assurance (4 x annual salary).
- Discounts – access to savings on a wide range of everyday spending.
- Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring.
The \’Working at AWE\’ page on our website is where you can find full details in the \’AWE Benefits Guide\’.
Hybrid working is available in this role on an informal, non-contractual basis. This will be determined by business priorities.
Customer Contracts Manager employer: AWE
Contact Detail:
AWE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contracts Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AWE on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Contracts Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to stakeholder management and compliance. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your skills effectively!
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've handled performance management in past roles. Bring examples of how you’ve identified risks and opportunities, as this is key for the Customer Contracts Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you can tailor your application to highlight how your experience aligns with AWE's values and the specific requirements of the role.
We think you need these skills to ace Customer Contracts Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Contracts Manager role. Highlight your experience in relationship management and compliance, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your organisational and analytical skills have helped you manage priorities in previous roles. Use specific examples that relate to the responsibilities mentioned in the job description. This will help us see you in action!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your key points stand out. We appreciate clarity, so make it easy for us to see why you’re a great fit for the role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can find more information about the benefits we offer while you're there!
How to prepare for a job interview at AWE
✨Know Your Stuff
Make sure you understand the Customer Contracts Manager role inside out. Familiarise yourself with the key responsibilities and how they align with your experience. Be ready to discuss specific examples of how you've managed relationships and compliance in previous roles.
✨Showcase Your Skills
Highlight your organisational and analytical skills during the interview. Prepare to share instances where you've successfully managed multiple priorities or made sound decisions under pressure. This will demonstrate your ability to thrive in a multitasking environment.
✨Engage with Stakeholders
Since relationship management is crucial, think about how you can illustrate your experience working with both internal and external stakeholders. Prepare questions that show your interest in their processes and how you can contribute to improving them.
✨Be Flexible and Open
AWE values flexibility, so be prepared to discuss your preferred working pattern and how it can fit with the company's needs. Show that you're adaptable and willing to embrace the hybrid working model, as this will resonate well with the interviewers.
