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- Tasks: Join us as a Customer Care Associate, helping customers manage their financial wellbeing through our Aegon Platform.
- Company: Aegon UK is dedicated to helping people live their best lives by supporting their financial journeys.
- Benefits: Enjoy a competitive salary, flexible working, 34 days leave, and various lifestyle perks.
- Why this job: Be part of a purpose-led team that values customer satisfaction and personal development.
- Qualifications: Experience in customer service and good communication skills are essential; training provided.
- Other info: Unique assessment process with games to showcase your skills; apply now!
The predicted salary is between 24570 - 27700 £ per year.
Customer Care Associate
Full Time 37.5 hpw – Permanent Contract
Location: Peterborough
Hybrid Working: (post training) We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time
Start Date – October 2025
The closing date for applications to these vacancies is Friday 25th July 2025
At Aegon UK, we are united through a single, clear purpose: Helping people live their best lives.
People are living longer than ever before, and at Aegon UK we\’re excited by the opportunities this brings. As a purpose-led business, we\’re focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter.
Following a period of growth and transformation, we are excited to be growing our Customer Care teams in our Peterborough location.
We Step Up: As a Customer Care Associate, you\’re on the front line, the face of our business, the person that our customers rely on to help them manage their financial wellbeing. You\’ll answer inbound calls from our customers and help them use the Aegon Platform to manage their money.
We Tune In: We take responsibility for our customers satisfaction by listening to their needs and communicating in clear and easy to understand language. We are also hungry to learn and treat every day as a development opportunity. We get the best out of ourselves and each other.
We are a Force For Good: We help our customers with the big stuff, for the moments that matter: Pensions, Savings, and Investments. We do this through the Aegon Platform, an online service which lets our customers keep the important things in one place, so it\’s easier for them to make decisions and plan for their future.
We\’ll train you. We\’re not looking for financial experts (though they are very welcome!). When you join us, you\’ll go straight into our Customer Care Training Academy and learn from some of our experts. Before you deal with customers, we\’ll give you the skills and knowhow to delight and support them. All you need to bring is your hunger to learn, a drive to solve problems and the compassion to keep your customers wellbeing at the heart of every interaction.
We\’d love to hear from you if:
- You\’ve got experience in customer service (contact centre, face-to-face, retail, hospitality – that kind of thing)
- You\’re a good communicator with an eye for detail.
- You can put yourself in a customer\’s shoes, taking ownership and working flexibly to meet their expectations.
- You know your way around typical Microsoft Office tools like Outlook, Teams, Word, Excel
How we\’ll look after you:
- We\’re enhancing our pension from November 2025. If you put in 7% of your salary, we\’ll top it up by a further 13%
- Our entry-level salary is £24,570 (or £12.60ph) but we\’re flexible up to £27,700 (£14.21ph) depending on the experience you can bring
- We\’ll help you develop and grow with our Pay & Progression scheme. By becoming an expert in your role and delivering exceptional service at the highest quality, your financial reward can grow up to £33,240 (£17.05ph)
- A non-contributory pension between 8%-12%
- A discretionary annual bonus, depending on personal and company performance.
- 34 days leave per year (including bank holidays, pro-rated for part-time)
- We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant, online GP appointments and travel loans.
What Happens Next?
The first step in our process is designed to find out more about you, your skills, and behaviours. You\’ll initially be invited via email to undertake a short series of games / tasks to help us learn a bit more about you. These are designed and officiated by our partner Arctic Shores (the email will come from them as well!). Candidates successful at that stage will be contacted to arrange time for a screening call. If that goes well and you are happy to progress, you will be invited to interview in person at our Peterborough office on Tuesday 29th July.
We like to do things a bit differently, so be prepared for an imaginative and immersive assessment experience . Don\’t worry, we\’ll tell you more about this when the time is right, first things first, Apply now!!!
The legal bits
We\’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.
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Customer Care Associate employer: AWE
Contact Detail:
AWE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Associate
✨Tip Number 1
Familiarise yourself with the Aegon Platform and its features. Understanding how customers manage their finances through this platform will give you an edge during the interview process, as you'll be able to demonstrate your knowledge and enthusiasm for helping customers.
✨Tip Number 2
Brush up on your customer service skills by reflecting on past experiences where you've successfully resolved customer issues. Be ready to share specific examples that highlight your problem-solving abilities and your commitment to customer satisfaction.
✨Tip Number 3
Prepare for the immersive assessment experience by practising situational judgement tests or role-playing scenarios. This will help you feel more comfortable and confident when faced with real-life customer interactions during the assessment.
✨Tip Number 4
Showcase your adaptability and willingness to learn. Since Aegon values continuous development, emphasise your eagerness to grow within the company and how you can contribute positively to the team dynamic.
We think you need these skills to ace Customer Care Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Care Associate at Aegon UK. Highlight your customer service experience and how it aligns with their mission of helping customers manage their financial wellbeing.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the job description. Emphasise your communication skills, attention to detail, and any experience you have in customer service roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your eagerness to learn. Mention specific examples from your past experiences that demonstrate your ability to solve problems and put customers first.
Prepare for the Assessment: Be ready for the unique assessment process mentioned in the job description. Familiarise yourself with the types of tasks or games you might encounter, and think about how you can showcase your skills and behaviours effectively during this stage.
How to prepare for a job interview at AWE
✨Show Your Customer Service Skills
Since the role is all about customer care, be ready to share specific examples from your past experiences in customer service. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice explaining complex ideas in simple terms, as you might need to do this with customers. Be clear and concise in your responses during the interview.
✨Emphasise Your Willingness to Learn
Aegon UK values a hunger to learn and develop. Make sure to express your eagerness to grow within the company and how you plan to take advantage of the training opportunities provided.
✨Prepare for an Immersive Assessment
Expect a unique interview experience that may include games or tasks. Familiarise yourself with the types of assessments used by companies like Aegon UK, and approach them with a positive and open mindset.
