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For Companies At a Glance
- Tasks: Assist with customer queries, manage post, and handle data entry tasks.
- Company: Join Balens, a company dedicated to innovation and employee growth.
- Benefits: Enjoy flexible working, competitive salary, and discounts on tech and travel.
- Why this job: Be part of a supportive team that values excellent customer service and personal development.
- Qualifications: Customer service experience is essential; training will be provided.
- Other info: Opportunities for internal training and CII exam support available.
The predicted salary is between 28800 - 43200 £ per year.
Assistant Account Handler
We have an exciting opportunity to offer to someone coming from a proven Customer Service background whether it be retail, hospitality or any other role where you deal with customers and are looking for your next career step.
Main Duties and Responsibilities:
- To manage the post for the Operations Team including opening of incoming post and franking of outgoing post.
- General office/administration duties i.e. photocopying, filing, printing and scanning.
- Processing renewal business and assisting clients with renewal queries.
- Inputting of data to the Bexhill system to aid the renewals of direct debits.
- Changing addresses and names of the Balens Administration System (BAS) system. Leading on to handling return post items for the team.
- Ensure all administration and recording is prompt and accurate – maintaining computer and manual records.
- Ensuring money is accurately banked and accounted for.
- Work closely with other team members to ensure any client receives a prompt and efficient response.
- Transacting card payments on Realex for the Affinities team
- Under supervision, issuing insurance documents for the team.
- To input data onto BAS.
- Any other ad hoc support tasks for team members.
- To follow FCA requirements, including Treating Customers Fairly.
- To act professionally at all times and ensure the ethics and ethos of Balens are followed.
- Ensuring work is carried out with accuracy, confidentiality and deadlines are met.
- Working with all staff to get the right information at the right time.
- Undertake internal and external training courses as necessary, including study for and sit CII Exams.
- Deal with phone and email queries including automated renewals and chasers.
- Working on retention reports and unsuccessful online renewals.
- To provide excellent customer service to all clients.
Why Join Us?
- Competitive salary and benefits package
- Flexible working and holiday options
- Pension, enhanced parental leave, and life insurance
- Discounts on technology, travel, and leisure
- Learning and development opportunities
- Volunteering and charity support days
Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
#HP
REF-222 798 #J-18808-Ljbffr
Assistant Account Handler employer: AWE
Contact Detail:
AWE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Account Handler
✨Tip Number 1
Familiarise yourself with the Balens Administration System (BAS) and the Bexhill system. Understanding these systems will not only help you during the interview but also demonstrate your proactive approach to learning about the tools you'll be using.
✨Tip Number 2
Brush up on your customer service skills, especially in handling queries via phone and email. Be prepared to discuss specific examples of how you've provided excellent customer service in previous roles, as this is a key aspect of the job.
✨Tip Number 3
Show your enthusiasm for continuous learning by mentioning any relevant training or courses you've completed. This aligns well with our commitment to learning and development opportunities, making you a more attractive candidate.
✨Tip Number 4
Network with current or former employees of StudySmarter or similar companies. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Assistant Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in roles related to retail or hospitality. Emphasise skills that align with the job description, such as administration, data input, and handling customer queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide excellent customer service and manage administrative tasks effectively.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Assistant Account Handler position, such as attention to detail, organisational abilities, and proficiency in handling customer inquiries both via phone and email.
Showcase Your Teamwork: Since the role involves working closely with other team members, include examples of how you've successfully collaborated in previous positions. This will demonstrate your ability to contribute positively to the team environment.
How to prepare for a job interview at AWE
✨Showcase Your Customer Service Skills
Since the role requires a strong customer service background, be ready to share specific examples from your previous experiences in retail or hospitality. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Demonstrate Attention to Detail
The job involves managing data and ensuring accuracy in administration tasks. Prepare to discuss how you maintain accuracy in your work and provide examples of when your attention to detail made a difference.
✨Familiarise Yourself with Relevant Systems
Research the Bexhill system and Balens Administration System (BAS) if possible. Showing that you have a basic understanding of these systems can impress the interviewers and demonstrate your initiative.
✨Emphasise Team Collaboration
This position requires working closely with team members. Be prepared to talk about your experience in collaborative environments and how you contribute to a positive team dynamic.
