Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop administration and customer care services in a stunning natural environment.
- Company: Join Eryri National Park Authority, dedicated to preserving natural beauty and cultural heritage.
- Benefits: Competitive salary, hybrid working options, wellness support, and discounts.
- Other info: Exciting opportunity for career growth in a dynamic and supportive environment.
- Why this job: Make a real impact while working in an area of outstanding natural beauty.
- Qualifications: Extensive experience in administration and customer care, bilingual in Welsh and English.
The predicted salary is between 42839 - 47181 £ per year.
Penrhyndeudraeth, Gwynedd (with travel between sites)
About Us
Eryri National Park Authority (ENPA) protects the natural beauty, wildlife, and cultural heritage of Eryri National Park. Covering 823 square miles, the park is home to the highest mountain in Wales, the largest natural lake in Wales, and over 26,000 people. We are now looking for a Head of Administration and Customer Care to join us on a full-time, permanent basis, working 37 hours per week. Welsh language skills are essential for the job.
The Benefits
- Salary of £42,839 - £47,181 per annum
- The potential for hybrid working
- Pension scheme 360 Wellbeing App, including GP access, mental health support, and fitness resources
- Discounts and financial support programs
- The chance to work in an area of outstanding natural beauty
The Role
As our Head of Administration and Customer Care, you will lead the delivery and development of our democratic, translation and central administration services. Specifically, you will take the lead in the day-to-day management and development of services whilst overseeing supervisory and administrative teams, ensuring services are delivered efficiently, compliantly and within budget. Managing all activities relating to Freedom of Information, Welsh Language Standards and equality legislation, you will maintain key corporate strategies, policies and procedures to support effective governance and customer service. Additionally, you will:
- Maintain and review the Welsh Language Promotion Strategy and Strategic Equality Plan
- Develop and manage the Authority’s corporate complaints procedure
- Provide advice and guidance to staff and Authority Members
- Negotiate and monitor corporate procurement contracts and systems
- Produce, test and update the Business Continuity Plan
- Support the production of the Annual Governance Statement and Corporate Risk Register
About You
To be considered as our Head of Administration and Customer Care, you will need:
- The ability to communicate and undertake all requirements of the post in Welsh and English
- Extensive relevant experience in administration and customer care at a senior level
- Experience of managing, leading and motivating teams.
- An awareness of Local Government Democratic Functions and Corporate Governance
- Knowledge of legislation relating to Freedom of Information, Welsh Language Standards and Equality
- To be educated to degree level, equivalent professional qualification or proven significant relevant experience
The closing date for this role is 2nd June 2026.
Head of Administration and Customer Care in Wales employer: Awdurdod Parc Cenedlaethol Eryri // Eryri National Park Authority
Contact Detail:
Awdurdod Parc Cenedlaethol Eryri // Eryri National Park Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Administration and Customer Care in Wales
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Eryri National Park Authority. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and recent projects. Show us you’re passionate about protecting natural beauty and customer care – it’ll make you stand out!
✨Tip Number 3
Practice your Welsh! Since it's essential for the role, being fluent will not only help you communicate effectively but also show us your commitment to the community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Head of Administration and Customer Care in Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of Head of Administration and Customer Care. We want to see how you can bring your unique skills to our team!
Show Off Your Welsh Skills: Since Welsh language skills are essential for this position, don’t forget to showcase your proficiency in both Welsh and English. We love seeing candidates who can communicate effectively in both languages!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and experiences stand out without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Awdurdod Parc Cenedlaethol Eryri // Eryri National Park Authority
✨Know Your Stuff
Make sure you’re well-versed in the job description and the responsibilities of the Head of Administration and Customer Care. Brush up on relevant legislation like Freedom of Information and Welsh Language Standards, as these will likely come up during your interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing and motivating teams. Think about specific challenges you've faced and how you overcame them, as this will demonstrate your capability to lead effectively in a dynamic environment.
✨Bilingual Brilliance
Since Welsh language skills are essential, practice speaking about your experiences and qualifications in both Welsh and English. This will not only show your proficiency but also your commitment to the role and the community.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation’s goals, challenges, and the team you’ll be working with. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.