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For Companies At a Glance
- Tasks: Lead and develop administration and customer care services in a stunning natural environment.
- Company: Join Eryri National Park Authority, dedicated to preserving natural beauty and cultural heritage.
- Benefits: Competitive salary, hybrid working options, wellness support, and discounts.
- Other info: Work in an area of outstanding natural beauty with excellent career growth opportunities.
- Why this job: Make a real difference in a role that combines leadership with community service.
- Qualifications: Fluent in Welsh and English, with extensive experience in administration and customer care.
The predicted salary is between 42839 - 47181 £ per year.
Penrhyndeudraeth, Gwynedd (with travel between sites)
About Us
Eryri National Park Authority (ENPA) protects the natural beauty, wildlife, and cultural heritage of Eryri National Park. Covering 823 square miles, the park is home to the highest mountain in Wales, the largest natural lake in Wales, and over 26,000 people.
We are now looking for a Head of Administration and Customer Care to join us on a full-time, permanent basis, working 37 hours per week. Welsh language skills are essential for the job. Please read the job description for the exact level required for this job role.
The Benefits
- Salary of £42,839 - £47,181 per annum
- The potential for hybrid working
- Pension scheme
- 360 Wellbeing App, including GP access, mental health support, and fitness resources
- Discounts and financial support programs
- The chance to work in an area of outstanding natural beauty
The Role
As our Head of Administration and Customer Care, you will lead the delivery and development of our democratic, translation and central administration services. Specifically, you will take the lead in the day-to-day management and development of services whilst overseeing supervisory and administrative teams, ensuring services are delivered efficiently, compliantly and within budget. Managing all activities relating to Freedom of Information, Welsh Language Standards and equality legislation, you will maintain key corporate strategies, policies and procedures to support effective governance and customer service.
Additionally, you will:
- Maintain and review the Welsh Language Promotion Strategy and Strategic Equality Plan
- Develop and manage the Authority’s corporate complaints procedure
- Provide advice and guidance to staff and Authority Members
- Negotiate and monitor corporate procurement contracts and systems
- Produce, test and update the Business Continuity Plan
- Support the production of the Annual Governance Statement and Corporate Risk Register
About You
To be considered as our Head of Administration and Customer Care, you will need:
- The ability to communicate and undertake all requirements of the post in Welsh and English
- Extensive relevant experience in administration and customer care at a senior level
- Experience of managing, leading and motivating teams.
- An awareness of Local Government Democratic Functions and Corporate Governance
- Knowledge of legislation relating to Freedom of Information, Welsh Language Standards and Equality
- To be educated to degree level, equivalent professional qualification or proven significant relevant experience
The closing date for this role is 2nd June 2026.
Other organisations may call this role Head of Administration, Head of Customer Care, Head of Business Support, Head of Corporate Services, Customer Services Manager, Corporate Services Manager, or Head of Customer Services.
Head of Administration and Customer Care in London employer: Awdurdod Parc Cenedlaethol Eryri // Eryri National Park Authority
Contact Detail:
Awdurdod Parc Cenedlaethol Eryri // Eryri National Park Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Administration and Customer Care in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to the Eryri National Park Authority. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and recent projects. Show us that you're not just another candidate; you’re genuinely interested in contributing to the park's mission of protecting natural beauty and cultural heritage.
✨Tip Number 3
Practice your Welsh! Since it's essential for the role, brush up on your language skills. Being able to communicate effectively in both Welsh and English will definitely set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Eryri National Park Authority.
We think you need these skills to ace Head of Administration and Customer Care in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in administration and customer care. We want to see how your skills match what we're looking for, so don’t hold back!
Show Off Your Welsh Skills: Since Welsh language skills are essential for this role, be sure to demonstrate your proficiency. Whether it’s in your cover letter or CV, let us know how you can communicate effectively in both Welsh and English.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us see your potential at a glance!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly.
How to prepare for a job interview at Awdurdod Parc Cenedlaethol Eryri // Eryri National Park Authority
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Head of Administration and Customer Care role. Brush up on your knowledge of Welsh Language Standards, Freedom of Information legislation, and corporate governance. This will not only help you answer questions confidently but also show that you’re genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully managed teams or projects. Highlight how you motivated your team and ensured efficient service delivery. This is crucial as the role involves leading supervisory and administrative teams, so demonstrating your leadership style will be key.
✨Practice Your Bilingual Skills
Since Welsh language skills are essential for this role, practice speaking and answering potential interview questions in both Welsh and English. This will not only boost your confidence but also demonstrate your ability to communicate effectively in both languages during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the current challenges the team faces or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if the organisation aligns with your values and career goals.