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For Companies At a Glance
- Tasks: Lead and develop administration and customer care services in a stunning natural environment.
- Company: Join Eryri National Park Authority, dedicated to preserving natural beauty and cultural heritage.
- Benefits: Competitive salary, hybrid working options, wellness support, and discounts.
- Other info: Exciting opportunity for career growth in a dynamic and supportive environment.
- Why this job: Make a real impact while working in an area of outstanding natural beauty.
- Qualifications: Fluent in Welsh and English with extensive experience in administration and customer care.
The predicted salary is between 42839 - 47181 £ per year.
Penrhyndeudraeth, Gwynedd (with travel between sites)
About Us
Eryri National Park Authority (ENPA) protects the natural beauty, wildlife, and cultural heritage of Eryri National Park. Covering 823 square miles, the park is home to the highest mountain in Wales, the largest natural lake in Wales, and over 26,000 people. We are now looking for a Head of Administration and Customer Care to join us on a full-time, permanent basis, working 37 hours per week. Welsh language skills are essential for the job.
The Benefits
- Salary of £42,839 - £47,181 per annum
- The potential for hybrid working
- Pension scheme 360 Wellbeing App, including GP access, mental health support, and fitness resources
- Discounts and financial support programs
- The chance to work in an area of outstanding natural beauty
The Role
As our Head of Administration and Customer Care, you will lead the delivery and development of our democratic, translation and central administration services. Specifically, you will take the lead in the day-to-day management and development of services whilst overseeing supervisory and administrative teams, ensuring services are delivered efficiently, compliantly and within budget. Managing all activities relating to Freedom of Information, Welsh Language Standards and equality legislation, you will maintain key corporate strategies, policies and procedures to support effective governance and customer service. Additionally, you will:
- Maintain and review the Welsh Language Promotion Strategy and Strategic Equality Plan
- Develop and manage the Authority’s corporate complaints procedure
- Provide advice and guidance to staff and Authority Members
- Negotiate and monitor corporate procurement contracts and systems
- Produce, test and update the Business Continuity Plan
- Support the production of the Annual Governance Statement and Corporate Risk Register
About You
To be considered as our Head of Administration and Customer Care, you will need:
- The ability to communicate and undertake all requirements of the post in Welsh and English
- Extensive relevant experience in administration and customer care at a senior level
- Experience of managing, leading and motivating teams.
- An awareness of Local Government Democratic Functions and Corporate Governance
- Knowledge of legislation relating to Freedom of Information, Welsh Language Standards and Equality
- To be educated to degree level, equivalent professional qualification or proven significant relevant experience
The closing date for this role is 2nd June 2026.
Head of Administration and Customer Care employer: Awdurdod Parc Cenedlaethol Eryri // Eryri National Park Authority
Contact Detail:
Awdurdod Parc Cenedlaethol Eryri // Eryri National Park Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Administration and Customer Care
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Eryri National Park Authority. Attend local events or online webinars to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their mission to protect natural beauty and cultural heritage, and think about how your experience aligns with their goals.
✨Tip Number 3
Show off your Welsh language skills! Since they’re essential for this role, practice speaking and writing in Welsh to demonstrate your proficiency during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and the benefits of working with us.
We think you need these skills to ace Head of Administration and Customer Care
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of Head of Administration and Customer Care. We want to see how you can bring your unique skills to our team!
Show Off Your Welsh Skills: Since Welsh language skills are essential for this position, don’t forget to showcase your proficiency in both Welsh and English. We love seeing candidates who can communicate effectively in both languages!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and experiences stand out without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Awdurdod Parc Cenedlaethol Eryri // Eryri National Park Authority
✨Know Your Stuff
Make sure you thoroughly understand the job description and the key responsibilities. Familiarise yourself with the Welsh Language Standards and Freedom of Information legislation, as these are crucial for the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Leadership Skills
As a Head of Administration and Customer Care, you'll need to demonstrate your experience in managing and motivating teams. Prepare specific examples from your past roles where you've successfully led a team or improved customer service. This will help you stand out as a strong candidate.
✨Practice Your Bilingual Skills
Since Welsh language skills are essential, practice speaking about your experiences and qualifications in both Welsh and English. You might even want to prepare answers to common interview questions in both languages to ensure you're comfortable switching between them during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could include inquiries about the Authority's future plans for customer care or how they measure success in this role. Asking questions shows your genuine interest in the position and helps you assess if it's the right fit for you.