At a Glance
- Tasks: Lead and develop administration and customer care services in a stunning natural environment.
- Company: Join Eryri National Park Authority, dedicated to preserving natural beauty and cultural heritage.
- Benefits: Competitive salary, hybrid working options, wellness support, and discounts.
- Other info: Exciting opportunity for career growth in a dynamic and supportive environment.
- Why this job: Make a real impact while working in an area of outstanding natural beauty.
- Qualifications: Fluent in Welsh and English with extensive experience in administration and customer care.
The predicted salary is between 42839 - 47181 € per year.
Penrhyndeudraeth, Gwynedd (with travel between sites)
Amdanom Ni
Mae Awdurdod Parc Cenedlaethol Eryri (PAEC) yn amddiffyn harddwch naturiol, bywyd gwyllt a threftadaeth ddiwylliannol Parc Cenedlaethol Eryri. Gan gwmpasu 823 milltir sgwâr, mae'r parc yn gartref i'r mynydd uchaf yng Nghymru, y llyn naturiol mwyaf yng Nghymru, a dros 26,000 o bobl. Rydym nawr yn chwilio am Pennaeth Gweinyddol a Gofal Cwsmer i ymuno â ni ar sail amser llawn, barhaol, gan weithio 37 awr yr wythnos. Mae sgiliau Cymraeg yn hanfodol ar gyfer y swydd.
Y Manteision
- Cyflog o £42,839 - £47,181 y flwyddyn
- Y potensial ar gyfer gweithio hybrid
- Cynllun pensiwn
- Ap Llesiant 360, gan gynnwys mynediad at Feddyg Teulu, cymorth iechyd meddwl ac adnoddau ffitrwydd
- Gostyngiadau a rhaglenni cymorth ariannol
- Y cyfle i weithio mewn ardal o harddwch naturiol eithriadol
Y Rôl
Fel ein Pennaeth Gweinyddol a Gofal Cwsmer, byddwch yn arwain y gwaith o ddarparu a datblygu ein gwasanaethau democrataidd, cyfieithu a gweinyddu canolog. Yn benodol, byddwch yn arwain y gwaith o reoli a datblygu gwasanaethau o ddydd i ddydd wrth oruchwylio timau goruchwylio a gweinyddu, gan sicrhau bod gwasanaethau'n cael eu darparu'n effeithlon, yn cydymffurfio ac o fewn y gyllideb. Gan reoli'r holl weithgareddau sy'n ymwneud â Rhyddid Gwybodaeth, Safonau'r Iaith Gymraeg a deddfwriaeth cydraddoldeb, byddwch yn cynnal strategaethau, polisïau a gweithdrefnau corfforaethol allweddol i gefnogi llywodraethu a gwasanaeth cwsmeriaid effeithiol.
Yn ogystal, byddwch yn:
- Cynnal ac adolygu Strategaeth Hyrwyddo'r Iaith Gymraeg a'r Cynllun Cydraddoldeb Strategol
- Datblygu a rheoli gweithdrefn gwyno corfforaethol yr Awdurdod
- Darparu cyngor ac arweiniad i staff ac Aelodau'r Awdurdod
- Negogi a monitro contractau a systemau caffael corfforaethol
- Cynhyrchu, profi a diweddaru'r Cynllun Parhad Busnes
- Cefnogi cynhyrchu'r Datganiad Llywodraethu Blynyddol a'r Gofrestr Risg Gorfforaethol
Amdanoch Chi
I gael eich ystyried yn Pennaeth Gweinyddol a Gofal Cwsmer, bydd angen y canlynol arnoch:
- Y gallu i gyfathrebu a chyflawni holl ofynion y swydd yn y Gymraeg a'r Saesneg
- Profiad perthnasol helaeth mewn gweinyddiaeth a gofal cwsmeriaid ar lefel uwch
- Profiad o reoli, arwain a chymell timau.
- Ymwybyddiaeth o Swyddogaethau Democrataidd Llywodraeth Leol a Llywodraethu Corfforaethol
- Gwybodaeth am ddeddfwriaeth sy'n ymwneud â Rhyddid Gwybodaeth, Safonau'r Iaith Gymraeg a Chydraddoldeb
- Bod wedi'i addysgu hyd at lefel gradd, cymhwyster proffesiynol cyfatebol neu brofiad perthnasol sylweddol profedig
Y dyddiad cau ar gyfer y rôl hon yw 2 Mehefin 2026.
Head of Administration and Customer Care in Cardiff employer: Awdurdod Parc Cenedlaethol Eryri // Eryri National Park Authority
Joining the Eryri National Park Authority as the Head of Administration and Customer Care offers a unique opportunity to work in an area of breathtaking natural beauty while contributing to the preservation of Wales' cultural heritage. With a strong commitment to employee wellbeing, including a comprehensive pension scheme and access to mental health support, we foster a collaborative work culture that values professional growth and development. Our hybrid working model and focus on community engagement make this role not only rewarding but also meaningful for those passionate about public service.
Contact Detail:
Awdurdod Parc Cenedlaethol Eryri // Eryri National Park Authority Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Administration and Customer Care in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Eryri National Park Authority. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching the park's values and recent projects. Show us that you're not just another candidate; you’re genuinely interested in protecting the natural beauty and heritage of Eryri.
✨Tip Number 3
Practice your Welsh! Since it's essential for the role, brush up on your language skills. Being able to communicate fluently will definitely give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team at Eryri National Park Authority.
We think you need these skills to ace Head of Administration and Customer Care in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Administration and Customer Care role. Highlight your relevant experience in administration and customer care, and don’t forget to mention your Welsh language skills!
Showcase Your Leadership Skills:Since this role involves managing teams, it’s crucial to demonstrate your leadership experience. Share specific examples of how you've motivated and led teams in the past to show us you’re the right fit.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your qualifications and experience without having to sift through unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly and can consider you for this exciting opportunity.
How to prepare for a job interview at Awdurdod Parc Cenedlaethol Eryri // Eryri National Park Authority
✨Brush Up on Your Welsh
Since Welsh language skills are essential for this role, make sure you practice your Welsh before the interview. Familiarise yourself with key phrases and terminology related to administration and customer care to demonstrate your proficiency.
✨Know the Legislation
Get clued up on the relevant legislation, especially around Freedom of Information, Welsh Language Standards, and equality. Being able to discuss these topics confidently will show that you understand the legal framework within which the organisation operates.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and motivated teams in the past. Think about specific challenges you faced and how you overcame them, as this will highlight your leadership capabilities and experience in administration.
✨Understand the Role's Impact
Research how the Head of Administration and Customer Care contributes to the overall mission of the Eryri National Park Authority. Be ready to discuss how you can enhance service delivery and governance, showing that you’re aligned with their goals.
