At a Glance
- Tasks: Support customers and drivers in a busy logistics environment while processing orders and resolving enquiries.
- Company: Join a dynamic logistics team in North Weald, Essex.
- Benefits: Competitive salary, performance bonus, and opportunities for overtime.
- Other info: Full-time role with excellent career growth and a supportive team culture.
- Why this job: Be the key contact in transport operations and make a real difference in customer service.
- Qualifications: Strong communication skills and experience in customer service or logistics roles.
Are you an organised and customer-focused Transport Administrator looking for a varied transport office role where you can support customers, drivers, suppliers, warehouse colleagues and depot teams in a busy logistics environment? If you are, we want to hear from you!
SALARY: £29,800 per annum + £3,000 per annum Performance / Attendance Bonus (after probation period) + Benefits
LOCATION: North Weald, Essex
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday to Friday 10:00 – 19:00. With occasional Saturdays, which will be on a rota basis to cover holidays etc. Overtime paid at time and a half.
JOB OVERVIEW
We have an excellent opportunity for a Transport Administrator to join its transport team in North Weald. Working as the Transport Administrator, you will act as a key point of contact between customers, the warehouse and the transport operation, helping to resolve enquiries, process orders, maintain accurate records and support the smooth movement and distribution of stock, supplies and materials. Any pallet network experience would be highly desirable.
As the Transport Administrator, you will provide professional, friendly and knowledgeable support, ensuring customer requirements are handled promptly, accurately and in a controlled manner.
DUTIES
- Customer Orders: Process customer orders, checking quantity accuracy and communicating delivery timelines to depot staff.
- Customer Service: Respond to customer and supplier enquiries and complaints, investigating issues through to closure or escalating where required.
- Internal Systems: Enter accurate data onto internal systems and reports, maintaining data security and integrity.
- Transport Administration: Book in orders, complete data entry and support start-of-day and end-of-day processes.
- Reports and Invoicing: Collate accurate data for customer invoices, pallet reports and job reports.
- Driver Support: Assist with driver checks, dispatch and debrief administration.
- Customer Relationships: Maintain and develop proactive relationships with existing customers and suppliers.
- Team Working: Support a customer-focused working environment and look for opportunities to improve the customer experience.
- Continuous Improvement: Help develop improved processes, systems and working practices to support performance and employee satisfaction.
- Health and Safety: Maintain a safe working environment that complies with the company’s health and safety policy.
CANDIDATE REQUIREMENTS
ESSENTIAL
- Good communication skills with the ability to show empathy when dealing with customers.
- Excellent written and verbal communication skills.
- Experience resolving disputes calmly and fairly.
- Ability to identify potential issues early and help prevent problems arising.
- Good report writing skills, including customer service activity and improvement recommendations.
- Familiarity with Microsoft Word, Excel and PowerPoint.
- Strong analytical and numeracy skills.
- Good organisational and time management skills.
- Confident, tactful and persuasive approach.
- Professional manner when working with colleagues, customers and suppliers.
- Good people skills and the ability to build trust and support across teams.
DESIRABLE
- Some pallet network experience would be preferred.
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Transport Administrator employer: AWD Recruitment
Join a dynamic and forward-thinking company that values innovation and professional growth, making it an excellent employer for Finance Analysts. With a supportive work culture that encourages collaboration and continuous learning, employees benefit from comprehensive training programs and clear career progression paths. Located in a vibrant area, the company also offers competitive salaries and a range of employee benefits, ensuring a rewarding and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Administrator
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like AWD Recruitment.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by AWD Recruitment. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Transport Administrator
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at AWD Recruitment, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at AWD Recruitment and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into AWD Recruitment. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at AWD Recruitment
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at AWD Recruitment.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to AWD Recruitment.
