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- Tasks: Support customers with their broadband needs and deliver top-notch service.
- Company: Join a fast-growing fibre broadband provider with a vibrant team.
- Benefits: Earn £25,000 plus uncapped commission and enjoy great benefits.
- Other info: Full-time role with flexible hours and opportunities for growth.
- Why this job: Make a difference by helping customers stay connected and satisfied.
- Qualifications: Experience in customer service or retention roles is a plus.
The predicted salary is between 25000 - 25000 £ per year.
Join a growing fast-growing fibre broadband provider as a Customer Service Advisor / Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes.
If you've also worked in the following roles, we'd also like to hear from you:
- Retention Advisor
- Loyalty Advisor
- Contact Centre Sales Advisor
- Customer Retention Advisor
- Telesales Executive
- Telecommunications Executive
- Customer Retention Specialist
- Customer Service Agent
- Contact Centre Adviser
- Customer Relationship Executive
- Customer Relationship Advisor
SALARY: £25,000 per annum + Uncapped Commission (£5,000 OTE) + Benefits
LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 Hours Rota Based (Monday to Friday 8am-6pm, plus every other Saturday 10am-5pm)
Multiple Jobs Available
Customer Service Advisor / Retention Agent employer: AWD Recruitment
Contact Detail:
AWD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor / Retention Agent
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Service Advisor roles and practice your answers. We want you to shine when it comes to showcasing your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and helps keep you on their radar.
✨Tip Number 4
Apply through our website! We’ve got multiple roles available, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Customer Service Advisor / Retention Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor / Retention Agent role. Highlight any relevant experience in customer service or retention, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your previous roles have prepared you for this position. Keep it friendly and engaging!
Showcase Your Achievements: When filling out your application, don’t just list your duties from past jobs. Instead, focus on your achievements! Did you exceed sales targets or improve customer satisfaction? We want to hear about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at AWD Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company and its services inside out. Familiarise yourself with their fibre broadband offerings and any recent news or updates. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Skills
Think about your previous roles in customer service or retention. Prepare specific examples of how you've successfully handled difficult customers or turned a cancellation into a retention. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only helps you provide better answers but also demonstrates your communication skills. Don’t hesitate to ask for clarification if you’re unsure about something.
✨Be Ready to Sell
As a Customer Service Advisor / Retention Agent, you'll need to demonstrate your sales skills. Prepare to discuss how you would approach a customer who is thinking of leaving. Think about strategies you could use to retain them and be ready to role-play scenarios during the interview.