At a Glance
- Tasks: Lead a customer service team and enhance energy advice services in North East Scotland.
- Company: Dynamic company focused on customer satisfaction and team development.
- Benefits: Generous salary, hybrid working, and excellent benefits package.
- Other info: Flexible working hours with opportunities for career advancement.
- Why this job: Make a real difference in customer service while developing your leadership skills.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 30750 - 30750 £ per year.
An exciting opportunity for a customer-focused team leader with experience in customer service, operations management, KPI reporting and staff development. You will support the delivery of energy advice services across North East Scotland.
If you've also worked in the following roles, we'd also like to hear from you:
- Customer Support Team Leader
- Service Delivery Team Leader
- Advice Centre Supervisor
- Contact Centre Team Leader
- Customer Operations Team Leader
- Call Centre Team Leader
- Advice Centre Team Leader
SALARY: £30,750 per annum + Generous Benefits
LOCATION: Hybrid Working from Home and the Office - Applicants should reside in the North-East and be prepared to work from Aberdeen or Dundee when requested for office-based workdays or in-person meetings
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week, working 5 days out of 7, with core hours from Monday to Friday, 9:00 AM to 5:00 PM
Customer Service Team Leader / Contact Centre / Call Centre in Aberdeen employer: AWD Recruitment
Join a dynamic team that prioritises customer satisfaction and employee development in the heart of North East Scotland. With a hybrid working model, you will enjoy the flexibility of working from home while also having the opportunity to collaborate in our Aberdeen or Dundee offices. We offer competitive salaries, generous benefits, and a supportive work culture that fosters growth and innovation, making us an excellent employer for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader / Contact Centre / Call Centre in Aberdeen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AWD Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AWD Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader / Contact Centre / Call Centre in Aberdeen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AWD Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at AWD Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AWD Recruitment!
How to prepare for a job interview at AWD Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
