At a Glance
- Tasks: Support customers with their broadband needs and provide excellent service.
- Company: Fast-growing fibre broadband provider with a focus on customer satisfaction.
- Benefits: £25,000 salary, uncapped commission, and great benefits.
- Other info: Full-time role with opportunities for growth in a vibrant office environment.
- Why this job: Join a dynamic team and help customers stay connected while earning bonuses.
- Qualifications: Experience in customer service or retention roles is a plus.
The predicted salary is between 25000 - 25000 £ per year.
Join a growing fast-growing fibre broadband provider as a Customer Service Advisor / Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes.
If you’ve also worked in the following roles, we’d also like to hear from you:
- Retention Advisor
- Loyalty Advisor
- Contact Centre Sales Advisor
- Customer Retention Advisor
- Telesales Executive
- Telecommunications Executive
- Customer Retention Specialist
- Customer Service Agent
- Contact Centre Adviser
- Customer Relationship Executive
- Customer Relationship Advisor
SALARY: £25,000 per annum + Uncapped Commission (£5,000 OTE) + Benefits
LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 Hours Rota Based (Monday to Friday 8am–6pm, plus every other Saturday 10am–5pm)
** Multiple Jobs Available **
We have a fantastic new job opportunity for a Customer Service Advisor / Retention Agent to join a fast-growing telecommunications organisation. As a Customer Service Advisor / Retention Agent you will manage inbound customer enquiries, using strong communication...
Customer Service Advisor / Retention Agent in Manchester employer: AWD RECRUITMENT LTD
Join a dynamic and rapidly expanding fibre broadband provider in Altrincham, where we prioritise employee development and foster a vibrant work culture. With competitive salaries, uncapped commission opportunities, and a supportive team environment, we empower our Customer Service Advisors to excel in their roles while enjoying a healthy work-life balance. Our commitment to your growth and success makes us an exceptional employer for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor / Retention Agent in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and confident. Role-play with a friend or use online resources to sharpen your responses to common interview questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor / Retention Agent in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor / Retention Agent role. Highlight any previous experience in customer service or retention roles, as this will show us you’re a great fit for the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join our team at StudySmarter and how your background makes you the perfect candidate. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills:As a Customer Service Advisor, strong communication is key. In your application, demonstrate your ability to communicate clearly and effectively. This could be through examples of past experiences or simply by writing in a clear and engaging way.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at AWD RECRUITMENT LTD
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Familiarise yourself with fibre broadband and common customer queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your customer service skills and retention strategies. Think about times when you successfully resolved a customer issue or retained a client. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only shows respect but also allows you to tailor your responses more effectively. If you’re unsure about a question, don’t hesitate to ask for clarification.
✨Be Enthusiastic and Personable
Customer service roles require a friendly and approachable attitude. Show your enthusiasm for helping customers and your willingness to go the extra mile. A positive attitude can make a big difference in how the interviewer perceives you.
