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- Tasks: Support vulnerable individuals in finding stable accommodation and achieving independent living.
- Company: Join a dedicated team focused on making a difference in the community.
- Benefits: Enjoy 28 days of annual leave, health plans, and a contributory pension.
- Other info: Full-time role with opportunities for personal growth and development.
- Why this job: Make a real impact by helping others secure their homes and improve their lives.
- Qualifications: Experience with homelessness support and strong communication skills are essential.
The predicted salary is between 27752 - 27752 £ per year.
An exciting opportunity for a Resettlement Worker with experience in homelessness, housing support and tenancy sustainment to support vulnerable individuals into stable accommodation and independent living.
This role is known internally as a Resettlement Worker.
SALARY: £27,752 per annum
LOCATION: Birkenhead, Wirral, North West England - with some travel between various projects and locations
JOB TYPE: Full-Time, Contract (until end March 2027)
WORKING HOURS: 35 Hours per Week, Monday to Friday, 9am – 5pm
JOB OVERVIEW
We have a fantastic new job opportunity for a Housing Support Worker / Resettlement Officer with experience in housing support, homelessness services, tenancy sustainment and working with individuals with complex needs. As a Housing Support Worker / Resettlement Officer you will support residents in supported accommodation to move into suitable, sustainable tenancies, working closely with internal teams and external agencies. The Resettlement Worker plays a key role in enabling individuals to achieve independence and long-term housing stability. Working across multiple sites, the Housing Support Worker / Resettlement Officer will also engage with private landlords, support access to housing options, and contribute to outreach and in-reach services. This includes supporting individuals within emergency accommodation and hostels to transition into private rented tenancies. You will build strong partnerships, promote tenancy readiness, and act as a single point of contact for landlords to support successful tenancy outcomes.
DUTIES
- Resident Support Planning: Supporting individuals to prepare for independent living and sustainable tenancies
- Tenancy Sustainment: Assisting residents to secure and maintain appropriate housing in the private rented sector
- Landlord Engagement: Developing relationships with private landlords and acting as a key contact for tenancy support
- Multi-Agency Working: Collaborating with housing teams, support services and external partners
- Outreach Support: Providing in-reach and outreach services to individuals in emergency and hostel accommodation
- Housing Advice: Offering guidance on housing options, tenancy rights and welfare benefits
- Progress Monitoring: Tracking outcomes and supporting residents to achieve personal goals
- Crisis Intervention: Responding to tenancy issues and preventing homelessness where possible
- Record Keeping: Maintaining accurate case records and documentation
- General Support Duties: Assisting with occasional reception or administrative responsibilities
CANDIDATE REQUIREMENTS
- Previous experience working with individuals experiencing homelessness or complex needs such as mental health, addiction or offending
- Knowledge of housing legislation, tenancy rights and welfare benefits
- Strong communication skills, both written and verbal
- Ability to manage workload effectively and prioritise multiple tasks
- Experience building relationships with stakeholders, landlords and support agencies
- Empathetic, non-judgemental and person-centred approach
- Proactive and motivated with a focus on achieving positive outcomes
- Ability to work independently and as part of a team
- Good organisational and problem-solving skills
BENEFITS
- 28 days’ annual leave including Bank Holidays
- Contributory pension
- Health Plan
This role requires a DBS check.
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration.
Housing Support Worker / Resettlement Officer employer: AWD RECRUITMENT LTD
Contact Detail:
AWD RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Worker / Resettlement Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing support sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Get involved in local community events or workshops related to housing support. This not only boosts your knowledge but also helps you meet potential employers and other professionals in the field.
✨Tip Number 3
Don’t underestimate the power of social media! Follow organisations and groups related to housing support on platforms like LinkedIn. Engage with their posts and share your insights to get noticed.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in the role.
We think you need these skills to ace Housing Support Worker / Resettlement Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Housing Support Worker / Resettlement Officer role. Highlight any relevant experience in homelessness, housing support, or tenancy sustainment to catch our eye!
Showcase Your Communication Skills: Since strong communication is key in this role, use your application to demonstrate your written skills. Keep it clear, concise, and professional while still showing your personality!
Be Person-Centred: We love candidates who show empathy and a non-judgemental approach. Share examples in your application that illustrate how you've supported individuals with complex needs in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at AWD RECRUITMENT LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation, tenancy rights, and welfare benefits. Being able to discuss these topics confidently will show that you're well-prepared and understand the complexities of the role.
✨Show Your Empathy
As a Housing Support Worker / Resettlement Officer, empathy is key. Prepare examples from your past experiences where you've successfully supported individuals with complex needs. This will demonstrate your person-centred approach and ability to connect with vulnerable individuals.
✨Build Relationships
Think about how you can showcase your relationship-building skills during the interview. Be ready to discuss how you've engaged with landlords or collaborated with other agencies in previous roles. This will highlight your ability to work effectively in a multi-agency environment.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the role and the organisation. You might want to ask about their approach to tenancy sustainment or how they measure success in supporting residents.