At a Glance
- Tasks: Provide exceptional customer support, process orders, and handle enquiries in a busy retail environment.
- Company: Join a well-established online retail company with a focus on customer satisfaction.
- Benefits: Enjoy free parking, staff discounts, casual dress code, and 28 days holiday.
- Other info: Full-time, permanent role with opportunities for growth in a supportive team.
- Why this job: Make a real difference by helping customers and enhancing their shopping experience.
- Qualifications: Strong communication skills, attention to detail, and computer literacy required.
The predicted salary is between 26624 - 26624 £ per year.
A fantastic opportunity for a customer-focused Customer Service Advisor with excellent communication skills, computer literacy, Excel knowledge and a passion for delivering exceptional support.
If you've also worked in the following roles, we'd also like to hear from you: Call Centre Agent, Customer Support Advisor, Customer Care Advisor, Contact Centre Agent, Customer Service Representative, Client Services Advisor.
SALARY: £26,624 per annum (£12.80 per Hour) + Benefits
LOCATION: Scarborough, North Yorkshire (Close to A64, Seamer Train Station and Free Parking Onsite)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 40 Hours per Week
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisor to join a busy customer service and returns team within an established online retail environment. As a Customer Service Advisor you will handle calls and enquiries, provide excellent customer support, process orders and payments, and help customers with returns, exchanges, delivery updates and product sizing information. The role requires strong communication skills, attention to detail, computer literacy and the ability to multi-task while maintaining a professional telephone manner. This Customer Service Advisor role is ideal for someone who enjoys working as part of a team, can work independently when required and takes pride in achieving the best outcome for customers.
DUTIES
- Customer Enquiries: Respond to all calls and enquiries in line with department standards and expectations
- Customer Support: Provide exceptional support to achieve the best outcome for customers using internal bespoke systems
- Order Processing: Create customer orders and process payments accurately
- Returns And Exchanges: Work through customer returns and exchanges in a timely and professional manner
- Parcel Tracking: Track parcels and liaise with couriers to follow up on delivery progress
- Product Information: Accurately measure garments to provide sizing information to customers
- Customer Experience: Maintain a high standard of in-house service across various customer service functions
- Team Support: Work effectively as part of the team while also managing tasks independently
CANDIDATE REQUIREMENTS
- Customer Service Focus: Passionate about delivering exceptional customer service
- Attention to Detail: Able to demonstrate a high level of detail consciousness
- Communication Skills: Excellent telephone manner with confident and professional engagement
- Customer Needs: Able to successfully meet the needs of customers
- Multi-Tasking: Able to manage multiple tasks efficiently during busy periods
- Teamwork: Able to work as part of a team and independently
- Computer Literacy: Confident using computers with proficiency in Excel
- Flexibility: Able to work on a rota basis with some flexibility
BENEFITS
- Free onsite parking
- Staff discount
- Store discount
- Casual dress code
- 28 days holiday, including bank holidays
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Customer Service Advisor in York employer: AWD Online
Join a dynamic team as a Customer Service Advisor in Scarborough, where we prioritise exceptional customer support and employee satisfaction. Enjoy benefits such as free onsite parking, staff discounts, and a casual dress code, all within a supportive work culture that fosters teamwork and individual growth. With 28 days of holiday and opportunities for professional development, this role offers a rewarding career path in a thriving online retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in York
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or in front of a mirror. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past roles that highlight your communication skills and attention to detail. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor in York
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you dive into your application, take a moment to read through the entire job description. It’ll give you a clear idea of what we’re looking for and help you tailor your CV to match our needs.
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer service roles. We love seeing how you've handled customer enquiries or resolved issues, so don’t hold back on those examples!
Keep It Professional Yet Personal:While we want to see your professional side, don’t forget to let your personality shine through. A friendly tone can go a long way in making your application stand out to us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands quickly!
How to prepare for a job interview at AWD Online
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like handling enquiries, processing orders, and providing exceptional support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer queries in the past. This will demonstrate your ability to engage professionally over the phone, which is a big part of the job.
✨Demonstrate Your Attention to Detail
In customer service, attention to detail can make or break the customer experience. Be ready to discuss situations where your keen eye for detail helped resolve an issue or improve a process. This will highlight your suitability for the role and reassure the interviewer that you can manage tasks accurately.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as dealing with returns or tracking parcels. Prepare your responses to these situations, focusing on how you would handle them effectively. This will show that you can think on your feet and are ready to tackle challenges head-on.
