At a Glance
- Tasks: Provide trauma-informed support and guidance to survivors of domestic abuse.
- Company: Join a dedicated frontline support service making a real difference.
- Benefits: Competitive salary, training opportunities, wellbeing days, and generous leave.
- Other info: Work in a compassionate environment with excellent career growth potential.
- Why this job: Empower victims and make a positive impact in your community.
- Qualifications: Experience in support work and strong communication skills required.
The predicted salary is between 24784 - 25492 € per year.
Join a specialist frontline support service delivering safeguarding, trauma-informed support, risk assessment and victim support to survivors of domestic abuse. Ideal for candidates with experience in support work, safeguarding, community support or advice services.
This role is known internally as an Information, Advice and Guidance Advisor.
SALARY: £24,784 to £25,492 per annum + Benefits
LOCATION: West Bromwich, Sandwell, West Midlands
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday to Friday 9am – 5pm (37.5 hours per week)
Please Note: Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.
JOB OVERVIEW
We have a fantastic new job opportunity for a Domestic Abuse Support Advisor with previous experience supporting vulnerable people within safeguarding, victim support, domestic abuse or community support services. As a Domestic Abuse Support Advisor you will provide first-contact support, risk assessments, information, advice and guidance to victims and survivors of abuse through telephone, webchat and referral services. Working as the Domestic Abuse Support Advisor you will liaise with partner agencies, maintain accurate case management records and support individuals to access specialist interventions and ongoing support services. This is an excellent opportunity for someone with strong communication skills, safeguarding knowledge, trauma-informed practice experience and a compassionate, client-centred approach.
DUTIES
- Providing First Contact Support: Delivering trauma-informed telephone and online support to victims and survivors of abuse
- Conducting Risk Assessments: Identifying immediate safety concerns, safeguarding risks and support needs during initial contact
- Offering Information and Guidance: Advising clients on domestic abuse support services, safety planning, legal options and safeguarding procedures
- Managing Referrals: Processing referrals from multiple sources and preparing accurate case records for allocation
- Maintaining Databases: Updating case management systems and ensuring all records remain accurate and compliant
- Supporting Partnership Working: Liaising with police, safeguarding teams, housing services and external agencies to coordinate support
- Delivering Professional Communication: Responding effectively to enquiries via telephone, email, webchat and other communication channels
- Meeting Service Targets: Working within agreed response times, service standards and performance indicators
- Promoting Client Engagement: Encouraging victims and survivors to access longer-term support and specialist interventions
- Contributing to Service Development: Supporting feedback collection, audits and service improvement activities
CANDIDATE REQUIREMENTS
ESSENTIAL
- Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female
- Previous experience supporting vulnerable people within domestic abuse, safeguarding, health and social care or related support services
- Knowledge of safeguarding legislation and the impact of domestic abuse on victims and children
- Strong communication and interpersonal skills with the ability to work empathetically and professionally
- Experience using Microsoft Office, databases and case management systems
- Ability to work calmly under pressure and manage sensitive situations appropriately
- Excellent organisational skills with the ability to manage workload priorities and deadlines
- Ability to work independently and collaboratively within a multi-agency environment
- A client-centred, non-judgemental and inclusive approach to supporting vulnerable individuals
- Eligibility to work in the UK
- Full UK driving licence with access to a vehicle
DESIRABLE
- Understanding of trauma-informed approaches and motivational interviewing techniques
- Experience of working within target-driven support services or contracted services
- Knowledge of domestic abuse legislation, safeguarding procedures and Violence Against Women and Girls strategies
- Experience communicating with stakeholders through telephone, written correspondence and online platforms
BENEFITS
- Training and development opportunities
- Employee Assistance Programme
- Access to group clinical supervision with a BACP trained counsellor
- 25 days annual leave plus bank holidays
- Wellbeing day entitlement
- Annual leave buy back scheme
- Time off in lieu for overtime worked
- 5% employer pension contribution
- Mileage allowance where applicable
- Bi-annual staff away days
This role requires a DBS check.
JOB REF: AWDO-P14687
Domestic Abuse Support Advisor (AWDO-P14687) in Birmingham) in West Bromwich employer: AWD Online
As a Domestic Abuse Support Advisor in Birmingham, you will join a dedicated team committed to providing vital support to survivors of domestic abuse. Our organisation fosters a compassionate work culture that prioritises employee wellbeing and professional growth, offering extensive training opportunities, a supportive Employee Assistance Programme, and generous leave policies. With a focus on trauma-informed practices, we empower our staff to make a meaningful impact in the community while enjoying a collaborative and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Domestic Abuse Support Advisor (AWDO-P14687) in Birmingham) in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the domestic abuse support field. Let them know you're on the lookout for opportunities, and they might just have the inside scoop on openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for Domestic Abuse Support Advisor roles and practice your responses. Highlight your experience with safeguarding and trauma-informed support to show you're the right fit.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring examples of your work in support services. Whether it's case studies or success stories, let them see how you've made a difference.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Domestic Abuse Support Advisor (AWDO-P14687) in Birmingham) in West Bromwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Domestic Abuse Support Advisor role. Highlight your relevant experience in support work, safeguarding, or community services, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills:Since this role involves a lot of communication with victims and partner agencies, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and maybe share an example of how you've effectively communicated in a challenging situation.
Highlight Your Empathy and Client-Centred Approach:We want to see that you have a compassionate, client-centred approach. Share experiences where you've supported vulnerable individuals, showing us how you prioritise their needs and well-being in your work.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at AWD Online
✨Know Your Stuff
Make sure you brush up on your knowledge of domestic abuse legislation and safeguarding procedures. Familiarise yourself with trauma-informed approaches and be ready to discuss how these apply in real-life scenarios.
✨Show Empathy
During the interview, demonstrate your strong communication skills and ability to work empathetically. Share examples from your past experiences where you've supported vulnerable individuals, highlighting your client-centred approach.
✨Prepare for Role-Specific Questions
Expect questions about risk assessments and how you would handle sensitive situations. Think about specific instances where you've conducted assessments or managed referrals, and be ready to explain your thought process.
✨Engage with the Interviewers
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the role and the organisation. This shows your genuine interest and helps you assess if it’s the right fit for you.
