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- Tasks: Lead front of house operations and deliver outstanding customer service in a busy café.
- Company: Join a vibrant café team in Wakefield with a focus on hospitality excellence.
- Benefits: Enjoy 25 days annual leave, staff discounts, and a supportive work environment.
- Other info: Flexible part-time hours with opportunities for growth and development.
- Why this job: Make a real impact by creating memorable experiences for customers every day.
- Qualifications: Previous supervisory experience in hospitality and a passion for customer service.
The predicted salary is between 27052 - 27052 £ per year.
A fantastic opportunity for a customer-focused hospitality professional to lead front of house operations, deliver outstanding customer service, and support a busy café environment with strong team leadership, service excellence, and operational coordination skills.
SALARY: £27,052 per annum pro rata + Benefits
LOCATION: Wakefield, West Yorkshire, Yorkshire and the Humber
JOB TYPE: Part-Time, Permanent
WORKING HOURS: Minimum 15 hours / up to 22.5 Hours per Week, including weekends
JOB OVERVIEW
This role is ideal for someone with strong front of house experience, team leadership skills, and a passion for delivering excellent customer service in a fast-paced café environment.
DUTIES
- Team Leadership: Supervise front of house staff, delegate tasks, and ensure smooth day-to-day operations
- Customer Service Excellence: Deliver outstanding customer service, creating a welcoming and professional environment
- Operational Management: Coordinate daily café operations, ensuring efficient service and workflow
- Staff Training and Development: Support onboarding and training across service standards, menus, and allergen awareness
- Stock Control and Inventory: Monitor stock levels, manage deliveries, and minimise waste through effective rotation
- Financial Administration: Operate POS systems, manage cash handling, and complete accurate end-of-day procedures
- Service Standards and Presentation: Maintain high standards of cleanliness, layout, and visual presentation
- Event Support: Assist with catering and hospitality for private events and bookings
- Compliance and Safety: Ensure adherence to food hygiene, allergen regulations, and health and safety procedures
- Team Communication: Deliver clear briefings and maintain effective communication across shifts
CANDIDATE REQUIREMENTS
ESSENTIAL
- Previous experience supervising or leading a team in a busy customer-facing or hospitality environment
- Strong customer service skills with a passion for delivering an excellent visitor experience
- Proven ability to lead, motivate, and support a team
- Experience working in a fast-paced, high-volume environment
- Excellent communication and organisational skills
- A proactive, professional, and enthusiastic approach
- Commitment to equality, diversity, and inclusive working practices
DESIRABLE
- Experience with barista duties and coffee preparation using commercial machines
- Knowledge of stock control, inventory management, and POS systems
- Understanding of food hygiene, allergen awareness, and health and safety standards
- Experience supporting events or catering services
BENEFITS
- 25 days annual leave plus bank holidays (pro rata), increasing with service
- Pension scheme with employer contributions
- Enhanced maternity, paternity and adoption entitlements
- Enhanced sick pay
- Employee Assistance Programme
- Free eye tests
- Staff discount in shop and café
- Occasional overtime opportunities
- Supportive and inclusive working environment
Cafe Supervisor – Front of House / Hospitality (AWDO-P14668) in Wakefield) employer: AWD Online
Contact Detail:
AWD Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Supervisor – Front of House / Hospitality (AWDO-P14668) in Wakefield)
✨Tip Number 1
Get to know the café inside out! Familiarise yourself with their menu, service style, and customer reviews. This way, when you walk in for an interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They can give you insider tips about the café culture and maybe even put in a good word for you.
✨Tip Number 3
Practice your customer service scenarios! Think about how you would handle difficult situations or lead a team during busy hours. Being prepared will help you shine during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Cafe Supervisor – Front of House / Hospitality (AWDO-P14668) in Wakefield)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've created welcoming environments and handled busy situations with ease.
Team Leadership is Key: Since this role involves supervising staff, share examples of how you've led a team before. We love to see how you motivate and support your colleagues in a fast-paced setting.
Be Specific About Your Experience: When detailing your previous roles, be specific about your responsibilities and achievements. We appreciate candidates who can clearly articulate their contributions to operational success.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at AWD Online
✨Know Your Café Inside Out
Before the interview, make sure you research the café's menu, values, and customer service approach. This will help you demonstrate your passion for the role and show that you're genuinely interested in contributing to their team.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled a busy environment. Highlight how you motivated your team and ensured excellent service, as this is crucial for the Café Supervisor role.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to delivering outstanding customer service. Share specific instances where you went above and beyond for customers, as this will resonate well with the interviewers looking for someone who prioritises the visitor experience.
✨Ask Thoughtful Questions
Prepare some insightful questions about the café's operations, team dynamics, or future plans. This shows your enthusiasm for the role and helps you gauge if the café aligns with your values and work style.