Transport Administrator

Are you an organised and customer-focused Transport Administrator looking for a varied transport office role where you can support customers, drivers, suppliers, warehouse colleagues and depot teams in a busy logistics environment? If you are, we want to hear from you!

Salary: £29,800 per annum + £3,000 per annum Performance / Attendance Bonus (after probation period) + Benefits

Location: North Weald, Essex

Job Type: Full-Time, Permanent

Working Hours: Monday to Friday 10:00 - 19:00. With occasional Saturdays, which will be on a rota basis to cover holidays etc. Overtime paid at time and a half.

Job Overview: We have an excellent opportunity for a Transport Administrator to join its transport team in North Weald. Working as the Transport Administrator, you will act as a key point of contact between customers, the warehouse and the transport operation, helping to resolve enquiries, process orders, maintain accurate records and support the smooth movement and distribution of stock, supplies and materials. Any pallet network experience would be highly desirable.

Duties:

• Customer Orders: Process customer orders, checking quantity accuracy and communicating delivery timelines to depot staff.
• Customer Service: Respond to customer and supplier enquiries and complaints, investigating issues through to closure or escalating where required.
• Internal Systems: Enter accurate data onto internal systems and reports, maintaining data security and integrity.
• Transport Administration: Book in orders, complete data entry and support start-of-day and end-of-day processes.
• Reports and Invoicing: Collate accurate data for customer invoices, pallet reports and job reports.
• Driver Support: Assist with driver checks, dispatch and debrief administration.
• Customer Relationships: Maintain and develop proactive relationships with existing customers and suppliers.
• Team Working: Support a customer-focused working environment and look for opportunities to improve the customer experience.
• Continuous Improvement: Help develop improved processes, systems and working practices to support performance and employee satisfaction.
• Health and Safety: Maintain a safe working environment that complies with the company’s health and safety policy.

Candidate Requirements:

Essential:

• Good communication skills with the ability to show empathy when dealing with customers.
• Excellent written and verbal communication skills.
• Experience resolving disputes calmly and fairly.
• Ability to identify potential issues early and help prevent problems arising.
• Good report writing skills, including customer service activity and improvement recommendations.
• Familiarity with Microsoft Word, Excel and PowerPoint.
• Strong analytical and numeracy skills.
• Good organisational and time management skills.
• Confident, tactful and persuasive approach.
• Professional manner when working with colleagues, customers and suppliers.
• Good people skills and the ability to build trust and support across teams.

Desirable:

• Some pallet network experience would be preferred.

How to Apply:

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.