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For Companies At a Glance
- Tasks: Provide top-notch ICT support to schools, charities, and businesses across the North East.
- Company: Join a friendly IT support team with a passion for technology.
- Benefits: Enjoy competitive salary, private health insurance, flexi-time, and professional development.
- Why this job: Make a real difference while developing your technical skills in a dynamic environment.
- Qualifications: Strong communication skills and experience in IT support are essential.
- Other info: Full driving licence required; daily vehicle access is a must.
The predicted salary is between 21800 - 29600 £ per year.
Job Description
Technical Support Engineer / IT Technician
An excellent opportunity for a Technical Support Engineer / IT Technician to join a friendly and motivated IT support team providing high-quality services to schools, charities and businesses across the North East.
If you’ve also worked in the following roles, we’d also like to hear from you: IT Engineer, Network Support Engineer, Systems Administrator, Desktop Support Technician, ICT Technican
SALARY: £24,938 to £37,142 per annum (depending on experience) + Benefits (see below)
LOCATION: Stockton-on-Tees, County Durham, North East England
JOB TYPE: Full-Time, Permanent
PLEASE NOTE: You will need a full driving licence and access to a vehicle daily (All journeys/mileage is paid for by the company)
JOB OVERVIEW
We have a fantastic new job opportunity for a Technical Support Engineer / IT Technician to deliver ICT support across multiple organisations in the North East.
As a Technical Support Engineer / IT Technician you will play a key role in supporting servers, networks, end user devices and cloud technologies such as Office 365, Gmail and Azure.
The Technical Support Engineer / IT Technician role is ideal for someone with excellent communication skills, a proactive approach to problem-solving and the ability to provide exceptional customer service while developing their technical career.
APPLY TODAY
Ready to make your next career move? Apply Today for our Recruitment Team to review.
DUTIES
Your duties as the Technical Support Engineer / IT Technician include:
- Providing ICT Support: Deliver technical support for schools, charities and businesses across the North East
- Installing and Configuring: Set up networks, servers, PCs, Macs and related software
- Cloud Services Support: Assist with Microsoft and Google cloud platforms including Azure, Office 365 and Gmail
- Troubleshooting: Diagnose and resolve technical issues across hardware and software systems
- Customer Engagement: Communicate effectively with clients at all levels in a professional and helpful manner
- Team Collaboration: Work closely with colleagues to deliver projects and provide cross-team support
- Planning and Organisation: Manage your own workload and contribute to medium and long-term project planning
- Technical Development: Keep up to date with IT changes and proactively develop skills
CANDIDATE REQUIREMENTS
ESSENTIAL
- Excellent interpersonal and communication skills
- Proven experience of working in an IT environment
- Strong organisational and problem-solving abilities
- Experience with Microsoft and Apple operating systems
- Ability to work both independently and within a team
- Full driving licence and daily access to a vehicle
DESIRABLE
- Experience with Office 365, Azure, Gmail or Intune
- Knowledge of projectors, interactive displays or whiteboards
- Familiarity with MDM solutions such as Meraki or Casper
- Experience with virtualisation technologies such as Microsoft or VMware
- Knowledge of networking components such as switches
BENEFITS
- Company pension
- Private health insurance (after 6 months)
- Flexi-time working
- Free on-site parking
- Car salary sacrifice scheme
- Bonus payments
- Regular staff social events
- Cycle to work scheme
- Enhanced leave (26 days increasing to 31 after 5 years) plus 12 flexi days
- Discount schemes
- Professional development and training
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13943
Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Stockton-on-Tees, County Durham, North East England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
AWD-IN-SPJ
Technical Support Engineer / IT Technician employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer / IT Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local tech meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your technical projects or any troubleshooting success stories. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Role-play with a friend or use online resources to get comfortable discussing your problem-solving approach and customer service skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace Technical Support Engineer / IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Technical Support Engineer / IT Technician role. We want to see how your background fits with what we do, so don’t be shy about showcasing your IT expertise!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your skills can help us provide top-notch support. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your application reflects your excellent communication skills. Whether it’s in your CV or cover letter, let us know how you engage with clients and solve problems effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at AWD online
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the systems and software mentioned in the job description like Office 365, Azure, and Gmail. Be ready to discuss your experience with these tools and how you've used them to solve problems in the past.
✨Show Off Your Communication Skills
As a Technical Support Engineer, you'll need to communicate effectively with clients. Practice explaining complex technical issues in simple terms. You might even want to role-play with a friend to get comfortable with this before the interview.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues. Think of examples from your previous roles where you successfully diagnosed and resolved problems. This will show your proactive approach to troubleshooting.
✨Demonstrate Team Spirit
This role involves collaboration with colleagues, so be prepared to discuss how you've worked in teams before. Share examples of projects where you contributed to team success and how you support your teammates in achieving common goals.
