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- Tasks: Provide 1st line IT support and troubleshoot hardware, software, and network issues.
- Company: Join a well-established tech company in Knowsley, focused on delivering top-notch ICT services.
- Benefits: Enjoy 29 days holiday, healthcare schemes, and a luxurious office environment.
- Why this job: Be part of a dynamic team driving IT solutions that enhance productivity and security.
- Qualifications: Experience with Microsoft Windows, IT helpdesk, and networking is essential.
- Other info: Candidates must live within a 40-minute commute to Knowsley.
The predicted salary is between 22000 - 24000 £ per year.
A Technical Support Engineer / IT Support Technician who has good troubleshooting skills covering hardware, software, networks, operating systems and general IT infrastructure is required for a busy helpdesk/service desk with a well-established company based in Knowsley, Merseyside, North West England.
SALARY: £26,000 - £28,000 per annum (depending on experience) + Benefits
LOCATION: Knowsley, Merseyside, North West England (L33) – Candidates MUST live within a 40 minute commute to Knowsley, Merseyside
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Shift based working hours Monday – Friday (8.30am – 4.45 or 9.00am – 5.15pm) with occasional Saturday working
JOB OVERVIEW
We have a new job opportunity available for a Technical Support Engineer / IT Support Technician who has good troubleshooting skills covering hardware, software, networks, operating systems and general IT infrastructure. Working as a Technical Support Engineer / IT Support Technician you will report into the IT Manager, where you will support and deliver the operation and integration of ICT Services within the company’s ongoing growth phase. The company is technology-driven and as the Technical Support Engineer / IT Support Technician you will be fundamental in supporting and delivering IT solutions aligned with business need. The company operates within ISO27001 and Information Security is of utmost importance to their business, clients and customers. The provision of ICT Services is key to the company’s goals and success and requires delivery of a secure and available IT infrastructure to ensure that they can operate with the highest level of efficiency, productivity and security. The successful candidate will thrive in a dynamic environment with evolving business requirements and will have a passion for driving delivery of the best service level to colleagues within the business. They will also have a ‘right first time’ approach and attitude.
DUTIES
- Provide 1st line support, assistance, and problem solving for stakeholders
- Provide troubleshooting, monitoring and maintenance of the ICT systems
- Collaborate to maintain ongoing assurance that ICT services are compliant with adopted security standards (PCI-DSS, ISO 27001)
- Maintain an overall understanding of the operation of the ICT infrastructure and integration for quick support and troubleshooting
- Ensure that the workforce has effective and efficient IT support to maximise productivity
- Provide 1st line support on issues including:
- Hardware issues
- Networking issues
- OS issues
- Software issues
- OS and Software configuration
- OS and software maintenance
- Antivirus management
- Patch and upgrade management (with specific reference to WSUS)
CANDIDATE REQUIREMENTS
- Microsoft Windows 10/11
- Microsoft Office suite
- IT Helpdesk experience
- Networking and related troubleshooting (TCP/IP, DNS, DHCP, VPN, Ethernet, WiFi)
- Software installation and maintenance
- IT Hardware maintenance and support
- Antivirus management
- Cyber Security Awareness
- Good communication – both written and verbal
- Flexible and ability to prioritise workload according to challenging deadlines
- Ability to work well under pressure in a highly regulated environment
- Ability to engage with stakeholders at all levels
- A consistent professional approach to all tasks
- Must live within a 40 minute commute to Knowsley, Merseyside
DESIRABLE SKILLS
- Windows Server 2019 & Active Directory Domain Services
- Linux Operating Systems (RedHat/Debian based distributions)
- Virtualisation (Hyper-V)
- Open-Source technologies
BENEFITS
- Luxurious office environment for this office-based role
- Secure car parking spaces available
- 29 days holidays per year including 8 bank holidays increasing with tenure
- Healthcare and Dental Schemes
- Company pension plan
- Life Assurance
- Salary Sacrifice Electric Cars and Cycle2work schemes
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Technical Support Engineer / IT Support Technician employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer / IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows 10/11 and networking protocols like TCP/IP and DNS. Being able to discuss these topics confidently during an interview will show your technical expertise.
✨Tip Number 2
Highlight any previous experience you have in a helpdesk or service desk environment. Be prepared to share examples of how you've successfully resolved technical issues, as this will demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Research the company’s commitment to information security, particularly their adherence to ISO27001 standards. Showing that you understand the importance of security in IT operations can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your communication skills, especially how you engage with stakeholders at various levels. Being able to articulate complex technical issues in a clear and concise manner is crucial for a Technical Support Engineer role.
We think you need these skills to ace Technical Support Engineer / IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, troubleshooting skills, and familiarity with hardware, software, and networks. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to thrive in a dynamic environment. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Skills: In your application, emphasise your knowledge of Microsoft Windows 10/11, networking protocols, and any experience with ISO27001 compliance. This will show that you understand the company's focus on security and efficiency.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Engineer.
How to prepare for a job interview at AWD online
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've successfully resolved technical issues in the past. Highlight your approach to troubleshooting hardware, software, and network problems, as this role heavily relies on these skills.
✨Understand the Company’s IT Infrastructure
Research the company’s technology stack and any relevant standards they adhere to, such as ISO27001. This will demonstrate your interest in the role and your ability to align with their operational needs.
✨Communicate Clearly and Effectively
Since good communication is essential for this position, practice explaining technical concepts in simple terms. Be ready to showcase your verbal and written communication skills during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as a major system failure or a difficult user. Think through your responses and be ready to explain your thought process and decision-making.