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- Tasks: Provide first and second line technical support for hardware and software applications.
- Company: Join a well-established company located in Central London.
- Benefits: Enjoy a hybrid work model with up to 3 days in the office.
- Why this job: Be part of a dynamic team, enhancing user experience and tech solutions.
- Qualifications: Experience in technical support for hardware and software is essential.
- Other info: This is a full-time, permanent position with negotiable salary.
The predicted salary is between 28800 - 42000 £ per year.
Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician is required to provide first line and second line technical user support covering hardware and software applications for a well-established company based in Central London. SALARY: Negotiable LOCATION: Hybrid with up to 3 Days per Week in the Central London Office (WC1B) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician who has experience providing first line and second line support for hardware and software applications. Working as a Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician you will play an integral role in providing high-quality 1st and 2nd Line support to both internal team members and external customers. As a Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician you will manage helpdesk tickets, ensure seamless device deployment and configuration, and support of the company’s bespoke software platforms and applications. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Your duties as a Technical Support Engineer / IT Helpdesk …
Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician
✨Tip Number 1
Familiarize yourself with common hardware and software issues that users face. Being able to quickly identify and troubleshoot these problems will demonstrate your expertise during the interview.
✨Tip Number 2
Brush up on your customer service skills. As a Technical Support Engineer, you'll be interacting with both internal team members and external customers, so showcasing your ability to communicate effectively is key.
✨Tip Number 3
Prepare to discuss your experience with helpdesk ticketing systems. Highlight any specific tools you've used and how you managed tickets efficiently in previous roles.
✨Tip Number 4
Research the company’s bespoke software platforms and applications. Understanding their products will not only help you in the interview but also show your genuine interest in the role.
We think you need these skills to ace Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience in providing first and second line support for hardware and software applications. Use specific examples that demonstrate your technical skills and problem-solving abilities.
Craft a Strong Cover Letter: Write a cover letter that clearly outlines your motivation for applying to this role. Mention your relevant experience and how it aligns with the responsibilities of a Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician.
Highlight Relevant Skills: In your application, emphasize key skills such as troubleshooting, customer service, and familiarity with helpdesk ticketing systems. These are crucial for the role and should be evident in your documents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at AWD online
✨Show Your Technical Skills
Be prepared to discuss your experience with both hardware and software applications. Highlight specific examples where you successfully resolved technical issues, as this will demonstrate your capability in providing first and second line support.
✨Understand the Company’s Software
Research the company’s bespoke software platforms and applications before the interview. Familiarizing yourself with their tools will allow you to ask informed questions and show your genuine interest in the role.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you had to troubleshoot and resolve issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Communicate Clearly and Effectively
As a Technical Support Engineer, clear communication is key. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy. This will showcase your ability to provide high-quality support.
