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- Tasks: Deliver top-notch customer service and manage vehicle service bookings in a fast-paced environment.
- Company: Join a well-established automotive dealership with a professional and dynamic team.
- Benefits: Enjoy a company car scheme, discounts, pension contributions, and generous annual leave.
- Other info: Opportunities for training, development, and career growth in a supportive workplace.
- Why this job: Be the vital link between customers and technicians, ensuring satisfaction and building relationships.
- Qualifications: Strong customer service skills and experience in an automotive or dealership setting required.
The predicted salary is between 25000 - 32000 £ per year.
Join a busy automotive dealership as a Service Advisor delivering excellent customer service, managing vehicle service bookings, aftersales support and customer relationships using CRM systems and digital platforms.
We have a fantastic new job opportunity for an Automotive Dealership Service Advisor to join a professional and fast-paced aftersales team within a well-established automotive environment.
As an Automotive Dealership Service Advisor you will act as the key link between customers and technicians, ensuring clear communication, accurate service updates and excellent customer satisfaction throughout the aftersales journey.
Working as an Automotive Dealership Service Advisor, you will manage service bookings, vehicle repairs, customer enquiries and invoicing while promoting additional services and service plans to support customer retention.
This is an exciting opportunity for someone with strong customer service skills, experience in an automotive or dealership setting and a passion for delivering a high-quality customer experience.
Your duties as the Automotive Dealership Service Advisor include:
- Customer Service Delivery: Provide a professional and friendly service to customers via phone, email and face-to-face interactions
- Service Bookings: Manage vehicle service and repair bookings, ensuring efficient scheduling and workflow
- Aftersales Support: Act as the main point of contact throughout the aftersales process, keeping customers informed
- Upselling Services: Promote additional work identified through vehicle health checks and sell service plans
- CRM & Systems Use: Maintain accurate records using CRM systems and dealership software
- Encourage feedback and follow-up contact to build long-term customer relationships
Previous experience in an automotive, dealership or service advisor / aftersales role:
- Strong customer service and communication skills with a professional approach
- Experience using CRM systems, booking platforms or internal service systems
- Experience handling customer queries, concerns or complaints
- A proactive approach to upselling services and identifying customer needs
- Competent IT skills including Microsoft Office and digital systems
Benefits include:
- Company car scheme with insurance, servicing and breakdown cover
- Discounts on vehicles, servicing, MOTs, parts and tyres
- Employer pension contribution of up to 7%
- 22 days annual leave rising to 26 days plus bank holidays
- Access to a discount portal with a wide range of deals
- Enhanced family-friendly leave policies
- Employee Assistance Programme and wellbeing support
- Occupational health support
- Training and development opportunities
- Shared incentive plan
- Health cash plan
- Paid sick leave after probation
They are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. The company is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Automotive Service Advisor / Customer Service in Surrey employer: AWD Online
Contact Detail:
AWD Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor / Customer Service in Surrey
✨Tip Number 1
Get to know the dealership inside out! Research their services, values, and customer feedback. This way, when you walk in for an interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the bridge between customers and technicians. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to handle any situation.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Automotive Service Advisor / Customer Service in Surrey
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in an automotive or dealership setting.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, just like you would with a customer. Avoid jargon unless it’s relevant!
Tailor Your Application: Take a moment to tailor your application to the specific role of Automotive Service Advisor. Mention your experience with CRM systems and how you’ve managed service bookings or customer relationships in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our fast-paced aftersales team!
How to prepare for a job interview at AWD Online
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive services and common customer queries. Familiarise yourself with the dealership's offerings and any recent news in the automotive industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved complaints or went above and beyond for a customer. This will demonstrate your ability to handle the demands of the role and your commitment to providing excellent service.
✨Practice Communication
As a Service Advisor, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios with a friend, such as handling a difficult customer or explaining a service plan. This will help you feel more at ease during the actual interview.
✨Be Ready to Upsell
Since upselling is part of the job, think of ways you can promote additional services based on customer needs. Prepare to discuss how you would identify opportunities for upselling during the service process. Showing that you understand this aspect of the role will set you apart from other candidates.