At a Glance
- Tasks: Join a friendly clinic team as an Administrator/Receptionist, providing essential support and customer service.
- Company: A welcoming private healthcare clinic in Egham, Surrey.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Excellent communication, organisation, and Microsoft Office skills required.
The predicted salary is between 30000 - 40000 € per year.
Join a friendly clinic team as an Administrator / Receptionist, providing front of house, administration, customer service, scheduling, record keeping and patient care support in a professional healthcare setting.
If you’ve also worked in the following roles, we’d also like to hear from you: Office Assistant, Clerical Assistant, Clinic Administrator, Clinic Receptionist, Customer Service Advisor, Team Administrator.
SALARY: Competitive + Benefits
LOCATION: Egham, Surrey
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 Hours per Week, 8:30 to 4:30, Monday to Friday
JOB OVERVIEW
We have a fantastic new job opportunity for an Administrator / Receptionist with excellent communication skills, strong organisation skills and a confident, professional telephone manner. As an Administrator / Receptionist you will provide welcoming front of house and administration support for patients and professionals visiting a private healthcare clinic, helping to ensure the smooth running of appointments and enquiries. The Administrator / Receptionist will support clinical scheduling, email and telephone correspondence, Microsoft Word document formatting, record keeping and accurate use of clinic administration software.
DUTIES
- Front of House Support: Welcome patients, professionals and visitors to the clinic in a friendly, calm and professional manner.
- Telephone Enquiries: Handle incoming calls with empathy, confidence and a helpful approach.
- Email Correspondence: Respond to enquiries from patients, case managers and solicitors when required.
- Appointment Scheduling: Schedule and set up clinical rehabilitation assessments and ad hoc clinical appointments.
- Patient Liaison: Take time to speak with people and support a positive patient experience.
- Administration Records: Maintain comprehensive communication records within the clinic administration software.
- Document Formatting: Format and send reports using Microsoft Word and Adobe.
- Team Support: Assist the Practice Manager and Clinic Care Administrator with day-to-day administration tasks.
- Clinic Coordination: Support the smooth running of front of house activity and clinic operations.
CANDIDATE REQUIREMENTS
- Communication Skills: Excellent verbal and written communication skills with a friendly and professional telephone manner.
- Customer Facing Experience: Sound customer-facing communication skills with an empathetic and understanding approach.
- Microsoft Office Skills: Excellent knowledge and skills across Microsoft packages, including Word and Outlook.
- Organisation Skills: Strong ability to manage tasks, prioritise workload and work to deadlines.
- Team Working: Ability to support and work effectively as part of an administration team.
- Self-Motivation: Proactive, reliable and driven to complete tasks accurately.
- Attention to Detail: Confident maintaining records and handling administration with accuracy.
- Interpersonal Skills: Able to interact and communicate confidently with patients and team members at all levels.
- Multitasking: Able to manage varied enquiries, appointments and administrative duties in a busy clinic environment.
Administrator / Receptionist (AWDO-P14686) in Egham) in Surrey employer: AWD Online
Join our dedicated healthcare team in Egham, where we prioritise a supportive and friendly work environment. As an Administrator / Receptionist, you will benefit from competitive salary packages, comprehensive training, and opportunities for professional growth while contributing to a positive patient experience in a well-respected clinic. Our culture fosters collaboration and respect, ensuring that every team member feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator / Receptionist (AWDO-P14686) in Egham) in Surrey
✨Tip Number 1
Get to know the clinic! Research their values and services so you can chat confidently about how you fit in. This shows you’re genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with patients and professionals, try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive during the interview! Ask insightful questions about the team and the clinic’s operations. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need to tailor your approach perfectly.
We think you need these skills to ace Administrator / Receptionist (AWDO-P14686) in Egham) in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Administrator / Receptionist role. Use keywords from the job description to show we’re on the same page!
Craft a Friendly Cover Letter:Your cover letter is your chance to shine! Keep it friendly and professional, and explain why you’d be a great fit for our clinic team. Don’t forget to mention your customer service skills!
Show Off Your Skills:We want to see your communication and organisation skills in action. Mention specific examples of how you've used these skills in previous roles, especially in a healthcare or customer-facing environment.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s super easy and ensures your application lands right where it needs to be!
How to prepare for a job interview at AWD Online
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administrator / Receptionist. Familiarise yourself with the key duties like front of house support, appointment scheduling, and handling telephone enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you handled difficult customer interactions or worked as part of a team. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Demonstrate Your Organisational Skills
Being organised is key for an Administrator / Receptionist. Be ready to discuss how you manage your time and prioritise tasks. You might want to share specific tools or methods you use to stay organised, such as digital calendars or task management apps, to illustrate your ability to handle a busy clinic environment.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the clinic and the team. Ask about their approach to patient care or how they support their staff's professional development. This shows that you're not only interested in the job but also in being a part of their team culture.
