At a Glance
- Tasks: Lead and motivate a team to deliver high-quality support services.
- Company: Join a dedicated support service making a real difference in people's lives.
- Benefits: Enjoy 28 days annual leave, coaching support, and paid volunteering days.
- Other info: Full-time role with excellent career growth opportunities across Greater Manchester.
- Why this job: Make a positive impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in leading teams and building relationships is essential.
An excellent opportunity for an experienced Team Leader with people management, coaching and stakeholder engagement experience to lead a dedicated support service helping individuals achieve positive life outcomes.
SALARY: Up to £34,000 per annum (dependent on experience) + Benefits
LOCATION: Covering the Greater Manchester area
JOB TYPE: Full-Time, Fixed Term Contract until September 2027
WORKING HOURS: 37.5 hours per week
Please note: A full UK driving licence with access to a vehicle and appropriate business use insurance is required.
JOB OVERVIEW
We have a fantastic new job opportunity for a Support Worker Team Leader. As a Support Worker Team Leader you will lead, motivate and develop a team delivering high-quality, person-centred support while ensuring contractual performance, safeguarding and operational excellence. Working closely with senior management and partner organisations, the Support Worker Team Leader will help drive continuous improvement, develop strong stakeholder relationships and support positive outcomes for the people receiving the service.
DUTIES
- Lead Service Delivery: Support the successful operational delivery of the service while maintaining high-quality standards
- Manage Employees: Provide effective line management, coaching, supervision and performance support to the team
- Develop Partnerships: Build positive working relationships with partner agencies and external stakeholders
- Monitor Performance: Ensure contractual targets, KPIs and compliance requirements are achieved
- Promote Best Practice: Encourage person-centred approaches and continuous professional development across the team
- Support Operational Planning: Assist with implementing operational plans and service improvements
- Maintain Compliance: Ensure policies, procedures and safeguarding responsibilities are consistently followed
- Prepare Reports: Contribute to operational reporting and performance monitoring as required
CANDIDATE REQUIREMENTS
ESSENTIAL
- Previous experience leading, supervising and motivating employees and/or volunteers
- Experience building effective working relationships with partner organisations
- Excellent interpersonal, written and verbal communication skills
- Ability to coach, influence and develop high-performing teams
- Ability to prioritise workloads, delegate effectively and meet deadlines
- Good knowledge of Microsoft Office and experience using databases and management systems
- Commitment to safeguarding vulnerable adults and maintaining professional standards
- Full UK driving licence with access to a vehicle and willingness to travel across Greater Manchester
DESIRABLE
- Previous experience within criminal justice, homelessness, substance misuse, mental health or related support services
- Personal lived experience, or experience supporting someone affected by offending, addiction, homelessness or mental health challenges
- Knowledge of project management principles
- Experience interpreting and analysing performance information
- Ability to contribute to service development and continuous improvement
BENEFITS
- 28 days Annual Leave plus bank holidays with Christmas closure and increased annual leave with length of service
- An additional day's leave on your birthday
- Dedicated monthly learning time and coaching support
- Confidential counselling, legal advice and wellbeing support
- Workplace pension and life assurance
- Paid volunteering days and employee engagement initiatives
This role requires a DBS Check.
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Support Worker Team Leader (Criminal Justice Support Services) employer: AWD Online
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StudySmarter Expert Advice🤫
We think this is how you could land Support Worker Team Leader (Criminal Justice Support Services)
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at AWD Online.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from AWD Online!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like AWD Online, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at AWD Online or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Support Worker Team Leader (Criminal Justice Support Services)
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to AWD Online:Before hitting send, make sure to tailor your application specifically to AWD Online! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at AWD Online
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
