At a Glance
- Tasks: Lead daily operations of leisure facilities and ensure excellent customer service.
- Company: Join a vibrant team in Hedge End, making a difference in the local community.
- Benefits: Enjoy a competitive salary, pension scheme, and staff membership rates.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic environment where you can inspire and engage with the community.
- Qualifications: NPLQ qualification and experience in leisure management are essential.
The predicted salary is between 27779 - 27779 £ per year.
Salary £31,668 per annum (£27,779 per annum + 14% shift allowance) + benefits
Location: Hedge End, Southampton, Hampshire
Job Type: Full‑time, Permanent
Working Hours: 37 hours per week on average, 52 weeks per year. Two‑week rolling shift pattern including evenings, weekends and bank holidays.
Job Overview: We have a fantastic new opportunity for a Leisure Duty Manager to support the day‑to‑day operation of busy leisure and sports facilities serving the local community. As a Leisure Duty Manager you will lead operational teams, oversee swimming pool and fitness suite operations, maintain excellent customer service standards, support membership retention and ensure health and safety compliance across multiple facilities. Working closely with management colleagues, you will help deliver sports programmes, swim school activities, community events and leisure services whilst ensuring facilities remain safe, welcoming and fully operational. The Leisure Duty Manager will play a key role in staff supervision, leisure operations, sports centre management, customer engagement, marketing initiatives and the continued development of the organisation's facilities and services.
Duties:
- Lead Daily Operations: Oversee the smooth running of leisure centres, sports facilities, swimming pools and fitness areas
- Manage Staff Teams: Supervise, support and develop operational, fitness and instructor staff during shifts
- Maintain Health and Safety Standards: Ensure facilities operate safely and comply with all relevant procedures and regulations
- Support Swim School Development: Assist with programme delivery, administration, promotion and growth initiatives
- Drive Membership Retention: Implement customer engagement and retention programmes to support business objectives
- Oversee Facility Presentation: Maintain high standards of cleanliness, security and customer experience
- Coordinate Sports Programmes: Support the delivery of activities, events, swimming lessons and community programmes
- Monitor Financial Procedures: Complete cash handling, banking preparation and audit‑compliant administrative tasks
- Support Marketing Activities: Assist with website content, social media updates and promotional campaigns
- Provide Excellent Customer Service: Build positive relationships with customers, clubs, visitors and stakeholders
Candidate Requirements:
Essential:
- NPLQ – National Pool Lifeguard Qualification
- Previous experience in leisure management, leisure supervision or sports centre operations
- Good understanding of the leisure industry
- Extensive knowledge of leisure centre, swimming pool and fitness facility operations
- Excellent communication and interpersonal skills
- Proven experience of leading and motivating teams
- Strong organisational skills and attention to detail
- Flexible approach to working hours and operational requirements
- DBS and other relevant employment checks
Desirable:
- Fitness Instructor Level 2 qualification
- Pool Plant Operation qualification
- Swim Teaching Level 1 or Level 2 qualification
- Recognised qualification in Leisure Management or NVQ Level 3
- Experience with membership retention, leisure marketing and programme development
Benefits:
- Enrolment in one of the UK’s largest public sector pension schemes
- A tax efficient Cycle‑to‑Work scheme through salary sacrifice
- A tax efficient IT Leasing scheme through salary sacrifice
- Friendly and sociable colleagues
- Staff membership rates to the modern on‑site Leisure Centre
- Good transport links
- Free on‑site car parking
Job Reference: AWDO‑P14845
Duty Manager (Leisure) (AWDO-P14845) in Hedge End) in Southampton employer: AWD Online
As a Leisure Duty Manager in Hedge End, you will join a vibrant team dedicated to enhancing community well-being through exceptional leisure services. Our supportive work culture prioritises employee development, offering opportunities for growth and training while ensuring a healthy work-life balance with flexible shifts. Enjoy competitive benefits, including a generous pension scheme and staff membership rates at our modern facilities, all within a welcoming environment that values teamwork and customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager (Leisure) (AWDO-P14845) in Hedge End) in Southampton
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like AWD Online. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including AWD Online. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Duty Manager (Leisure) (AWDO-P14845) in Hedge End) in Southampton
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining AWD Online aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at AWD Online
✨Highlight Your Passion for Sports
When chatting with AWD Online, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
