AWD online is seeking a Service Desk Team Leader to manage a busy IT support function, coordinating ticket flow, client updates and escalations against SLAs. You will coach the team, manage performance and drive process improvements in a collaborative technology consultancy.
The role is hybrid with three days in the City of London and two days remote, offering a salary of £45,000 to £50,000 per annum plus benefits and a supportive, inclusive work environment.
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Service Desk Team Lead — Hybrid, Coaching & SLAs employer: AWD Online
Join a dynamic and supportive team within a large education organisation that prioritises employee growth and wellbeing. With a strong focus on shaping the people strategy, you will benefit from a collaborative work culture, competitive salary, and opportunities for professional development while making a meaningful impact across North Somerset and Bristol.
